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Le Xin Catering Group Pte Ltd

4.1 / 5 (1,237 reviews) 2.0 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*75%
Food Quality3.8 / 5
Service & Communication4.0 / 5
Value3.9 / 5

Customer Photos (1294)

Reviews (1,237)

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1,237 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mr Tan Wee Kiat
Mr Tan Wee Kiat Verified Purchase
3.0 / 5

Not consistent in food quality and taste, lack of service

Some food dishes are tasty, not overly salty or oily. However there are occasional drop in standard in food quality/taste. E.g. in tonight's pumpkin rice, there are uncooked grains that are hard to chew. The extra pumpkin dish, as a compensation for the missing rice in previous day's delivery, is a lazy and bad re-use of the pumpkin theme for tonight's rice.
Comparing the Asian Delight special menu on Wed against that of other caterer e.g. Best Catering, Le Xin merely replace white rice with something else, but the 3 dishes are not special at all, just regular economical or tze char items.
I had feedback couple of times that the soup spilled from the metal tiffin carrier which was not leakproof, instead was told to put a chair outside for the delivery guy to place the tiffin on a flat surface. The suggestion was not helpful and missed the point. They are not flexible to make slight adjustment, such as having the soup in plastic container while the dishes are in metal tiffin, to use less plastic.
Instructions, feedback or suggestions given to customer service did not seem to be taken seriously by management or conveyed to the kitchen staff and delivery. Hence the continued lapse in service quality and making the same old mistakes.
Meal Type: Dinner
GH
Ms Gan Hwe Fen Verified Purchase
4.0 / 5

Overall service is good

Only the sin chow mee hoon was salty. Other foods are okay.

I requested for less sweet for Hot Cheng Teng which they cannot promised it during the order confirmation due to the cheng teng was cook in big volume. But they have tried their best to fulfil my request. The hot cheng teng delivered was less sweet and nice.
Oyster Xiao Bai Cai Pork Rib King Deep Fried Spring Roll Sin Chow Bee Hoon Lemon Sliced Fish

Delivery Feedback

Based on 892 customer responses.

  • On time or up to 30 min early: 671 (75.2%)
  • More than 30 min early: 169 (18.9%)
  • Late: 52 (5.8%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 622
  • Less than 10 min early: 3
  • 10–15 min early: 13
  • 15–30 min early: 33
  • More than 30 min early: 169
  • Less than 10 min late: 5
  • 10–15 min late: 6
  • 15–30 min late: 10
  • More than 30 min late: 31

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A customer just ordered for 60 pax for delivery on 19th Dec, 6:00PM
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