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Manna Pot Catering

4.7 / 5 (56 reviews) 4.8 / 5 in the last 6 months
MUIS certified caterer FoodLine verified reviews
On-time delivery*87%
Food Quality4.7 / 5
Service & Communication4.8 / 5
Value4.7 / 5

Customer Photos (89)

Reviews (56)

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3 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Kim L
Ms Kim L Verified Purchase
1.0 / 5

Poor planning, 0 after service recovery

Food was tasty but because it came one hour earlier than our timing, the food ended up becoming cold and our guests ended up not eating much. this resulted in a lot of wastage.

it didnt help that it was a mini buffet, so we didnt have food warmers.

caterer could only say it was a planning issue - which they will review internally. for a company that started in apr 2022, i expected better.
Ms Carol
Ms Carol Verified Purchase
3.0 / 5

Great decor, food portions and service could be improved

Caterer service support could be improved in terms of ease of contacting, speed of response, and quality of response. Understand it could be due to festive period hence staff is on leave but perhaps could delegate a backup. Caused quite a bit of panic and stress contacting customer service but overall still thankful that things got resolved and proceeded successfully!
Food portions can be improved for itemised items perhaps can give more than 1unit per person.
Baby boy decoration was very nice and also appreciate flexibility for 50% mains.
Diora
Diora Verified Purchase
2.0 / 5

Didn’t had a good experience

Our fried rice was missed out and they weren’t able to do a redelivery as kitchen is closed, thus the inconvenience as the kids can’t eat.

The team took time to provide a resolution.

Also; we didn’t know there were self heating packs till we finished eating. No instructions were given

Food is so so only; don’t justify for the price paid.
Choose one Choose one
Manna Pot Catering responded3rd Mar 2025 10:57 AM

Dear Doria,

Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the missing fried rice and the delay in our response. We understand how frustrating this must have been, especially when the kids were unable to enjoy their meal as expected.

To clarify, your booking was for 5:30 pm, and we received your feedback at 7:15 pm. Our kitchen closes at 7:00 pm, which unfortunately prevented us from fulfilling the delivery of the fried rice after that time. However, we took immediate action to resolve the situation. By 7:40 pm, we had reached out to offer a reimbursement for the rice purchase, allowing the kids to enjoy their meal sooner, and we also refunded the cost of the missing item. In total, we processed a reimbursement of $61.48 for the 10-12 pax undelivered rice in the meal set.

Regarding the self-heating packs, we appreciate your feedback and apologize for not providing clear instructions upfront. We will review our communication process to ensure that this information is shared more effectively in the future.

We value your feedback and strive to continually improve our service. We hope to have the opportunity to serve you better in the future.

Delivery Feedback

Based on 54 customer responses.

  • On time or up to 30 min early: 47 (87%)
  • More than 30 min early: 5 (9.3%)
  • Late: 2 (3.7%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 37
  • Less than 10 min early: 0
  • 10–15 min early: 4
  • 15–30 min early: 6
  • More than 30 min early: 5
  • Less than 10 min late: 0
  • 10–15 min late: 0
  • 15–30 min late: 1
  • More than 30 min late: 1

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A customer just ordered for 30 pax for delivery on 22nd Nov, 1:00PM
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