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QQ Catering

4.3 / 5 (275 reviews)
Not MUIS certified FoodLine verified reviews
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On-time delivery*81%
Food Quality3.9 / 5
Service & Communication4.2 / 5
Value4.0 / 5

Customer Photos (563)

Reviews (275)

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18 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Dr Chen Mark
Dr Chen Mark Verified Purchase
3.0 / 5

Ok food. Quite expensive

Food was delivered only after calling the call centre. Curry chicken used chicken parts but not thighs, curry amount was little. Generous portion of fried rice but other dishes had pathetic serving, not sufficient for 10 people. Likelu ordering from other people in future
Choose one
QQ Catering responded30th Sep 2024 10:14 AM

Dear customer,


Thank you very much for being very honest and straightforward with your feedback it is very important to us. I understand your frustration and I will look into this matter.


We sincerely apologies on your bad experience with us and certainly regret the fact that the food served to you did not meet our usual standards.


We also appreciate the opportunity you have given us.
We appreciate your feedback and will use it to evaluate changes and make improvements on our service.


We hope that you will continue to support us so that we may be able to serve you better.

Ms Lynn Xie
Ms Lynn Xie Verified Purchase
1.0 / 5

Will not order again, waste of money.

Firstly, driver called me 2 mins before my event and said he was unable to bring the food up to my office because his delivery truck exceeded the height limit of my building's carpark entrance, and he could not park along the road to make the delivery for fear of getting summoned. I had to personally make 3 separate trips down to the back of the office building to collect my food for the same order because I was only given a torn warmer bag which was not big enough for all the food, no trolley was provided. Driver was apologetic and had a pleasant attitude, but it was still an absolutely horrible experience. I have ordered from other caterers plenty of times and this is the first time encountering such an issue.

Secondly, the cheesy nacho was just plain inedible. The nachos were all stale and simply a waste of calories. No one touched it because it was unpalatable. The cheese was good, but the nachos are a complete disappointment. The whole tub went into the bin = food wastage.

The Chin Chow with Longan dessert was too sweet, colleagues described it as drinking concentrated syrup.

The carbo was extremely generous, 2 huge containers of QQ Gua Zai Meat Fried Rice (Veg) and 12 of us barely manage to clear 1 container = more food wastage.

Colleagues described the food as cai fan (economical rice) quality and not even like the better ones. Totally not worth it for the price paid.

Insufficient disposable cutlery was given. I ordered for 10 pax, obviously for more people but we had to order less to avoid food wastage. One of my colleagues counted 11 sets of cutleries only. I was sent scrambling for disposable cutleries from other departments.

TLDR: I will never order from this caterer again and you're better off ordering from other caterers.
QQ Catering responded9th Sep 2024 04:28 PM

Dear Customer,


Thank you very much for being very honest and straightforward with your feedback it is very important to us. I understand your frustration and we will look into this matter and discuss with the management involved.


We sincerely apologies on your bad experience with us and certainly regret the fact that the food served to you did not meet our usual standards.


We also appreciate the opportunity you have given us.


We appreciate your feedback and will use it to evaluate changes and make improvements on our service.


Thank you.

EC
Ms Eileen Chua Verified Purchase
3.0 / 5

The pictures of the bento were misleading.

The portion of the food were too little except for the steamed rice were just nice. The prawn paste chicken didn't taste like prawn paste at all. Was
QQ Catering responded27th Feb 2024 10:13 AM

Dear Customer

Apologies for the food quality issue, we will send your feedback to our management team review & investigation.


Thank you.

LL
Mr Lester Lam Verified Purchase
1.0 / 5

This guys are stealing a living. Will never ever order again

1) mushroom rice absolutely tasteless.
2) mermaid prawn was soggy and prawns were not fresh.
3) Yusheng was very dry. No sauce given.
4) satay no satay gravy how to eat ?
QQ Catering responded10th Feb 2024 10:46 PM

Dear Customer

Apologies for the troubles caused.

We will further investigate and discuss this issue with the management team, allowing us to improve from your feedback and avoid the issue from reoccurring.

Thank you.

LF
Ms Tessa Lau Verified Purchase
2.0 / 5

Bad service, bad food. DO NOT RECOMMEND! AVOID AT ALL COST

They missed out my unit number and I called their office and handphone mobile number from sat to mon but nobody picked up or return my calls at all. End up I have to wait at lift lobby for them.
Food was supposed to come at 6.30pm but came at 5.20PM. My guests arrived at 7PM and the food was already cold. The brocoli dish with crabmeat was sour and spoilt. The squid ball dish was pathetic because the tray was huge and the squid ball so little quantity. I wrote an email to complain but nobody ever replied me. Food was for 20pax but more like for 15pax. My guests went hungry because we had to throw the vegetable dish away. Really bad service and food and I do not recommend!!!!
QQ Catering responded1st Feb 2023 01:21 PM

Dear Customer


Greetings from QQ Catering

Thank you for your feedback. We would like to sincerely apology for the disappointment you have experience.

Regarding the quantity of food issue on your event, we will bring this issue up in our management meeting and discuss on how we can improve in this sector.

We assure you that your complaints and feedback will give us an opportunity to remedy any existing problem and help to improve our service.

We will email to you regarding compensate your order.


I hope you find the rest of the service well except for the food issue. We are looking forward to your future engagement.


Thank you and have a great day!

Mr Serene Tan
Mr Serene Tan Verified Purchase
2.0 / 5

Terrible experience and not value for money

Food was delivered at 4 plus in the afternoon even though we indicated 6pm. By the time we consumed the food at 6.30pm, the fried rice and broccoli/cauliflower had gone rancid. The bak kwa fried rice was miserable - barely any noticeable bak kwa anyway. The fried fish was ok. Ngoh hiang was simply the type that you could buy from the frozen section of supermarkets - full of fish paste. Terrible experience and will not be ordering from this caterer ever again.
QQ Catering responded27th Jan 2023 01:00 PM

Dear Ms Serene

Greetings from QQ Catering!

Thank you for your feedback. We would like to sincerely apology for the disappointment you have experienced.

Regarding the braised white fungus with broccoli & crab meat & fried rice, we will refund you . Can you provide us the banking details please. Please reply via email to us.

Beneficiary Name:
Account Numbers:
Bank Name:

We assure you that your complaints and feedback will give us an opportunity to remedy any existing problem and help to improve our service.

I hope you find the rest of the service well except for the veg & fried rice issue. We are looking forward to your future engagement.

Thank you and have a great day!

IS
Ms IRENE SEAH Verified Purchase
3.0 / 5

The overall expectations for the foods are really bad.

The Braised White Fungus with Broccoli and Crab Meat - the cauliflower tasted sour. We only ate some broccoli then throw it all away. The oat tiger prawn quite small and the oat stick onto the prawns. The Ngoh Hiang not so good. The roasted chicken not bad. The fruit pudding and the chocolate profiteroles tasted good.
Choose one
Jonathan Lim
Jonathan Lim Verified Purchase
3.0 / 5

Bad food

Egg sandwich was dry and hard. The bread was so hard. Siewmais were like little rocks. Squid balls were not tasty.
Egg Sandwich
QQ Catering responded12th Jan 2023 06:13 PM

Dear Customer,

Thank you very much for being very honest and straightforward with your feedback it is very important to us. I understand your frustration and we will look into this matter and discuss with the management involved.

We sincerely apologies on your bad experience with us and certainly regret the fact that the food served to you did not meet our usual standards.

We also appreciate the opportunity you have given us.

We appreciate your feedback and will use it to evaluate changes and make improvements on our service.

We hope that you will continue to support us so that we may be able to serve you better.

Thank you.

Delivery Feedback

Based on 156 customer responses.

  • On time or up to 30 min early: 126 (80.8%)
  • More than 30 min early: 20 (12.8%)
  • Late: 10 (6.4%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 86
  • Less than 10 min early: 2
  • 10–15 min early: 11
  • 15–30 min early: 27
  • More than 30 min early: 20
  • Less than 10 min late: 2
  • 10–15 min late: 1
  • 15–30 min late: 5
  • More than 30 min late: 2

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