Robert Catering Services

This is the 3rd Tingkat Caterer we've tried from Foodline. It's total waste of money. Firstly, met with some mishap on the first day. At about 6+ pm, the dinner did not reach us or did we receive any call from Robert Catering. I called and was told that the driver had an accident but making alternative to deliver. I even offered to collect myself if there's difficulties but was told not necessary, the driver can make it. At about 8 .10 pm, there's no sign of the driver and no one pick up the call. Mind you, we've a 8 year old kid with us. It was later offered with a one-day refund or extension which I think totally not sincere. Since it's the first day, we've to carry on for another 7 days.

The quantity are much lesser than the first two caterer, Savoury and Kim Paradise, both under Neo Group. In term of quality, still edible, nothing to shout about. The ingredients were mostly cheap. We do not have any memory of real fish dishes. Most of the time, we need to add-on additional dish.

Total waste of money and try at your own n risk. There are many other good tingkat caterer out there.

The tingkat food is terrible than mixed vegetable rice.
Luckily this is just the trial only.
Will never order any from them.

Bad service, first day missed my order and second day food served with no rice, and they send again after 30min.

Food portion abit little for 2 pax, taste of food average. Delivery was too early at 3pm+ for dinner

The portion and variety are so much lesser than other caterers which we tried for the first 2 weeks of Apr. Very sad to see the food presentation, even kids roll eyes.

Was disappointed with both the quantity and quality of their food. Portion for 2 pax were very little and food were not really nice too, edible but sometimes could be salty or oily.

The overall service was very bad. From the start, the staff didn’t give me any call but just WhatsApp and yet addressed to the another person. After payment was made, asked for their menu, wrong menu was sent until I clarified with them and did not provide proper customer service. On the first day of food delivery, the food turned out to be very different from the menu. The food portion is very small and food are salty. I would suggest the caterer to rename their food item so that it’s not so misleading. I would suggest them not to offer prawns in their menu since it looked very pathetic. For similar price, I can get better tingkat trial. Worse tingkat ever.

Should improve on communication.
Menu too simple, not much special.
Overall acceptable for the price paid for.

Delivery:
On the very 1st day it arrived at 4plus in the afternoon.

2nd day it arrived 5:30pm

3rd/4th day arrived after 6pm

5th day Car Breakdown, call to enquiry and was told driver caught in a TRAFFIC JAM (I didn’t expect during this period there is traffic, not sure if is the driver lying or the operator) will arrive before 7pm and yes it arrive 6:57pm

6th day (Monday) arrived 7:16pm, getting later and later... 7th day ok 6:40pm

8th day (WORST DAY) Told myself to wait till 7pm, wait till 7:10pm still no sign!. Finally they respond at 7:40pm, we decided to ordered Grab Food, although caterer in charge, Joanne agreed to reimburse but ended up my 8yo girl only had her dinner @ 8:30pm!!

For food wise:
I request no chilli, no brinjal/eggplant it still came twice brinjal and 1 sambal on the very first day of delivery. When Toufu/ Toukwa Dishes reached us it already turn sour luckily it only happen once. Otherwise food still acceptable, dishes portion is acceptable for small eater ourselves in fact it can filled up 2 adult when my hub’ is around. For soup, just enough for 1 adult and 1 child’s but also varies in days, some day the container filled up to 3/4 full plus some days it only filled up to 1/2 container plus (Container Ref: 1 pax noodle soup container selling in the food centre).

Rice, not consistent today ok, tomorrow deliver with 3/4 uncooked. Some day rice is a lot some day is less than 1/2.

They are several other minor hiccups in between, no doubt Ms. Joanne try to resolve and eventually she replaced us with 2 dinner but still jeopardise our dinner through out this 20days. I appreciate the thought from this generous lady but the entire experience turn us to lost confident in their catering hence we decided to go with alternate option for extension.

Also to add-on, is not easy to get Joanne through normal calling hence is recommend to use WhatsApp call should there is other diner would like to give a try.

Portion of dishes was little, not justified for 30 pax and taste of food so so only. Servings of food not generous compared to some caterers. The only big portion is the bee hoon. Not worth.