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Robert Catering Services

4.3 / 5 (1,359 reviews) 4.7 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*75%
Food Quality4.1 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (1359)

Reviews (1,359)

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1,359 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Estee
Ms Estee Verified Purchase
4.0 / 5

Food decent

Food was decent. Slightly lesser than other tingkat caterer. Response wise not quick and have to ask them to acknowledge the message a few times.
Mr Ernest Koh
Mr Ernest Koh Verified Purchase
5.0 / 5

Good

Food is of good and consistent quality. have been supporting this vendor for quite sometime and will continue to do so foodline
Ms Jasmine Chow
Ms Jasmine Chow Verified Purchase
3.0 / 5

Decent Food

Repeated order, food taste is acceptable. Delivery timing varies, sometimes early sometimes late~~~~
Ms Jermaine
Ms Jermaine Verified Purchase
5.0 / 5

Tasty Tingkat

Delivery was done on time and consistent timing. Portion for 2 pax is generous as well. There were some hiccups but service recovery was good as well. I have renewed another cycle
Mr Lim Xuan Yu
Mr Lim Xuan Yu Verified Purchase
3.0 / 5

Average food and service

Food was generally ok, except for a few dishes. the prawn was horrible, unfresh and completely stick to the skin.

food usually arrives early at around 10.30am, except for 1 day which arrives close to 2pm.
Mr Calvin Kwa
Mr Calvin Kwa Verified Purchase
3.0 / 5

Room for improvement

First time ordering this Tingkat dinner from Robert Catering. Customer service over WhatsApp is not very responsive. Received two seafood dishes (LaLa/Sotong ring) on two occasions although I have highlighted no seafood for my order. On the third day of my order, received a message from caterer that the vehicle broke down and no dinner will be delivered for that very day. This incident caused much inconvenience to make alternate arrangement on our dinner. Have informed to cancel dinner on a few days but received the dinner delivery on 2 occasions despite no dinner is expected. This has caused food wastage on the 2 occasions. Overall, this caterer has much room for improvement in terms of communication and alternate vehicle in the case of vehicle broke down situation. Food wise is of acceptable standard at this price point.

Delivery Feedback

Based on 1,320 customer responses.

  • On time or up to 30 min early: 995 (75.4%)
  • More than 30 min early: 225 (17%)
  • Late: 100 (7.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 913
  • Less than 10 min early: 5
  • 10–15 min early: 30
  • 15–30 min early: 47
  • More than 30 min early: 225
  • Less than 10 min late: 4
  • 10–15 min late: 15
  • 15–30 min late: 32
  • More than 30 min late: 49

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A customer just ordered for 30 pax for delivery on 3rd Nov, 6:30PM
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