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Robert Catering Services

4.3 / 5 (1,359 reviews) 4.7 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*75%
Food Quality4.1 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (1359)

Reviews (1,359)

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1,214 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

AC
Mr Alex C. Verified Purchase
4.0 / 5

Good Quality Food & Service

Good service. Courteous to my inquiries and responsive to requests. Family style cooking that is healthy and not heavy in terms of oil and salt. Could have given larger portions since I ordered for 3 people. A pleasant surprise was the use of good quality fish on 2 days of the 5-day trial. I think the fish was Sheng Yu and the dishes were well-prepared and tasty.
Mr Raymond
Mr Raymond Verified Purchase
5.0 / 5

Tasty dishes with a "home cooked" taste and good variety.

The food was good, tasted like homecook meals and the dishes were never too oily. There was a good variety of item so the meals did not get boring. I thought they were of good value considering the price I had paid.

The service I had received was rather good too in that they would try to accommodate to my requests to place them in bento containers instead, to reduce wastage and make it easier to split the portions for my parents. What I noticed though that sometimes they forgot about the requests, and when served in bento containers, there's usually 1 less dish and the portion was significantly smaller.

What is not so great is the time of delivery which is a whopping 9am to 2pm. The items usually arrive near 1pm and are usually already cold. They do come in microwavable containers and so heating them up is easy.
Special 5 days Trial Promotion! Special 5 days Trial Promotion! Special 5 days Trial Promotion! Special 5 days Trial Promotion! Special 5 days Trial Promotion!
Ms Brenda Kuar
Ms Brenda Kuar Verified Purchase
4.0 / 5

No variety in food. Not value for money

Food items repeated every other day. Had the same soup served for 3 consecutive days. Not much variety and seafood was served only once a week. Mostly chicken, beancurd/tofu and veggies. Feedback to them after 1 week. Staff was kind enough to call back and that he would try to improve but not much changes even after that.
Ms Shermane Lye
Ms Shermane Lye Verified Purchase
4.0 / 5

Bad Experience

First time ordering from this caterer.
I had a bad experience as a first timer.
Food did not arrived and contacted them of the incident. i have been looking out for it till 1.30pm. After a few calls, they concluded that it was misplaced by the delivery guy. They compensated me for a day.
However, at about 4+pm, i went to open my door for my kid, i saw the food hanging outside.
No doorbell, no calls....i was speechless and decided to throw away all the food since I got no idea how long it had been hanging there.

Food is not my cup of tea too.

Delivery Feedback

Based on 1,320 customer responses.

  • On time or up to 30 min early: 995 (75.4%)
  • More than 30 min early: 225 (17%)
  • Late: 100 (7.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 913
  • Less than 10 min early: 5
  • 10–15 min early: 30
  • 15–30 min early: 47
  • More than 30 min early: 225
  • Less than 10 min late: 4
  • 10–15 min late: 15
  • 15–30 min late: 32
  • More than 30 min late: 49

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A customer just ordered for 20 pax for delivery on 5th Nov, 11:00AM
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