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Robert Catering Services

4.2 / 5 (964 reviews) 4.7 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*75%
Food Quality4.0 / 5
Service & Communication4.1 / 5
Value4.0 / 5

Customer Photos (669)

Reviews (964)

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114 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Francesca
Ms Francesca Verified Purchase
3.0 / 5

Smaller portions of food

Generally, good range of dishes. Some dishes were salty and portions were smaller than other caterers.

Finger food came in odd numbers for 2 pax, which was strange.
Ms jennifer hong
Ms jennifer hong Verified Purchase
1.0 / 5

Bug in soup, broken microwave containers, poorly packed

This is one of the worst tingkat I ever ordered. The containers were broken, soup was leaked out, damaging my table cloth, look at how poorly packed the vegetables are. The next day, there was a bug floating in the soap. Free extra protein I guess.

Usual caterers come around 3-4pm. This arrives at 6:30pm, still within delivery time.
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Ms Samantha Lee
Ms Samantha Lee Verified Purchase
3.0 / 5

Wont order from this caterer again

Personally feel that the food is very MSG-loaded, and taste really isnt great. Fried food can be quite dry and hard to swallow. Variety is not good as well, kept getting egg-tofu and had fishballs on consecutive days. Honestly couldnt wait for the trial to be over. Portion can be quite small, easily finished by 1 pax even though its for 2. Once, they gave me chicken neck. Lunch delivered around 10am/11am which is quite early. Overall, not a pleasant experience.
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Ms Vernicia
Ms Vernicia Verified Purchase
3.0 / 5

Food portioning and menu can be improved.

My lunch service started 1 day later than planned although the caterer has confirmed my order. I was unable to contact the caterer until the following day. Delivery time was irregular, probably due to understaffing during CB period. I was given the option to specify food preferences such as no seafood and no fish with bones but requests were not met. Fried noodles and beehoon were catered to make up for the 4th dish. Food portioning and menu can be improved.
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Ms Sandy
Ms Sandy Verified Purchase
3.0 / 5

Nil

My 1st tingkat order for 10days trial 21 Apr to 5May. Was quite disappointed on my 1st meal. They did not deliver nor leave a message to inform us. We waited till 7pm and I decided to text them (deliver timing 4-7pm). Gotten back to me almost 8pm which we'r super hungry. The contact person did apologise and the meals reached us on time for the next 10days.
Mr Steven Siew
Mr Steven Siew Verified Purchase
3.0 / 5

Waste of money, try at your own risk

This is the 3rd Tingkat Caterer we've tried from Foodline. It's total waste of money. Firstly, met with some mishap on the first day. At about 6+ pm, the dinner did not reach us or did we receive any call from Robert Catering. I called and was told that the driver had an accident but making alternative to deliver. I even offered to collect myself if there's difficulties but was told not necessary, the driver can make it. At about 8 .10 pm, there's no sign of the driver and no one pick up the call. Mind you, we've a 8 year old kid with us. It was later offered with a one-day refund or extension which I think totally not sincere. Since it's the first day, we've to carry on for another 7 days.

The quantity are much lesser than the first two caterer, Savoury and Kim Paradise, both under Neo Group. In term of quality, still edible, nothing to shout about. The ingredients were mostly cheap. We do not have any memory of real fish dishes. Most of the time, we need to add-on additional dish.

Total waste of money and try at your own n risk. There are many other good tingkat caterer out there.
Ms JORISE LEE
Ms JORISE LEE Verified Purchase
2.0 / 5

Nightmare

Bad service, first day missed my order and second day food served with no rice, and they send again after 30min.
Robert Catering Services responded2nd May 2020 08:56 PM

We apologise for the inconvenience which we had caused on you. Our company had ordered grabfood in compensation for you on the 1st day. Whilst upon receiving the call on the second day, driver had managed to do the recovery within 30mins. Should there be any misunderstanding, we hope that we had clarify it on the day itself and we will work out with the driver so to prevent future happenings. Thank You

Best Regards
Chris

Mdm JJ Liew
Mdm JJ Liew Verified Purchase
3.0 / 5

Not worthy

The portion and variety are so much lesser than other caterers which we tried for the first 2 weeks of Apr. Very sad to see the food presentation, even kids roll eyes.
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Delivery Feedback

Based on 1,320 customer responses.

  • On time or up to 30 min early: 995 (75.4%)
  • More than 30 min early: 225 (17%)
  • Late: 100 (7.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 913
  • Less than 10 min early: 5
  • 10–15 min early: 30
  • 15–30 min early: 47
  • More than 30 min early: 225
  • Less than 10 min late: 4
  • 10–15 min late: 15
  • 15–30 min late: 32
  • More than 30 min late: 49

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