Robert Catering Services

It is generally ok. However, the special dietary requirement tends to be neglected/ ignored. Despite many attempts to remind that no beancurd/ no tofu is to be delivered, they have included them (especially fried beancurd as a dish on its own) a couple of times in this cycle.

1) Delivery always very late almost 2pm in recent 1 to 2 months
2) Requested no Chilli but came with chili at least once to twice a week. When feedback to customer service, told will provide an extra the next day which didnt come. reminded one more time and same standard answer that will provide and didnt come
3) about twice a week, one of the dishes will be a carbo such as fried rice or noodles. i do not consider this as a dish. i will cook my own rice and when the carbo comes i have problem with extra carbo. i cannot wait till the food comes then decide whether to cook the rice coz food comes only almost 2!
4) last day of delivery after i decided to stop with all the bad experience, the delivery didnt even come. delivery man insisted he already delivered and customer service said maybe went to wrong place. ridiculous! same man send every day and will press doorbell, also can send to wrong place!?
Have switched to another caterer ever since and much happier now with bigger portion and consistent service and delivery timing

On the first day, we had to throw away one dish cos found a strand of hair on the vegetables. The soup is quite blend. Not value for money overall.

Felt like eating Lunch food for dinner. Delivery was 3+pm daily when it was delivered to be in the West for dinner. Dishes turned bad and sour when I come home at 7pm to reheat them.

Generally, not recommended as dishes were simple and not satiated.

The good: Food portions were decent and not salty (in fact some were very bland), soups were quite tasty and didn't make us thirsty.

The bad: Delivery was very early (before 5pm) so everything is cold. Some dishes were really basic (eg steamed egg with nothing but egg and minimal seasoning).

The ugly: The crab balls were especially bad (see photos). We took a bite and spat it out and threw everything away as the starchy texture and lack of taste was so bad.

1st Day delivery was late at 630pm and food was cold. Worst was the broccoli taste real bad, as if it was left out in the open overnight. Overall the food was very common and can be improved with greater taste.

Food was acceptable initially. However I felt that the quality of food could be better towards nearing the end of subscription. On the last day, rice was not given. However food was always delivered on time, with only two occasions delivered closed to 7pm.

1. Order Process:
Ordering is easy peazy, very fast confirmation and received SMS from the vendor almost immediately.
2. On the day of Delivery:
Day 1: almost 1 pm and it hasn't arrived yet, I called the CS and luckily someone picked it up, the food arrived at about 1pm+, but it was late for my lunch time.
Day 2: 1.20pm and the food haven't arrived! again I need to call the CS for the second time on 2nd day (do i need to call every single day?) and the food came at about 1.30pm. Talked some sense to uncle delivery, i know it's not his fault but I requested to deliver earlier the next day.
Day 3: Uncle kept his promise and the food came at 1245pm. Thanks, uncle.

In my opinion, the lunch delivery range is 9am-2pm is ridiculous. First of all, who is going to eat late lunch at about 2pm? and if the delivery as early as 9am, who will keep 3hours for lunch? Please consider customer's feedback for delivery matter!
3. Food portion:
I'm quite surprise with the portion! I bought 2 pax but the portion just enough for 1pax-1.5pax. My husband and I finish the dish but still feel not full! Please do something with the portion, at least give a fair portion considering each meal is about $22
4. Food taste:
As the delivery is late, expected that the food is already cold when arrived. Some of the dish will taste better if the food still warm upon delivery. Day 3 when I get steam egg dish, I feel like eating "soft pudding" with the tasteless taste, I understand less salt is good for health but this....I cant even taste the egg inside. pathetic.
And the chicken also, less meat and more skins and more batter....when i eat the meat, 2 out of 3 is always the skin/batter.
5. Food menu:
The menu always have 1 fried stuff with super little portion inside. e.g: Day 2 I got bagedil x3. For 2 pax how to divide 3 bagedil? 1.5pcs each issit? come on, at least give 2pcs each, please use commonsense when preparing 2 pax food.
6. Overall:
Not a best experience considering this is my first time and i'm paying for the trial. Luckily it's only 3 days trial. Or maybe because it is trial hence the food and delivery sucks!?
I feel like paying premium but received Cai peng quality. plus the delivery timing can be improved so that customer do not need to feel worry and keep on calling CS.
Please do more variety on the menu, not the fried stuff with pathetic small portion.
Again, my 3days trial was unpleasant experience. Not recommended.

Asked for 3 dish 1 soup but am only provided soup during the last week of 20 days. Servings for 4 dish are lesser than others so expectations have to be managed.

- Food arrived at different timing every day
- Dishes provided are easy cook styles and having processed food everyday