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Robert Catering Services

4.2 / 5 (964 reviews) 4.7 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*75%
Food Quality4.0 / 5
Service & Communication4.1 / 5
Value4.0 / 5

Customer Photos (669)

Reviews (964)

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850 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Lim Siew Lin
Lim Siew Lin Verified Purchase
4.0 / 5

Nice tingkat

Service has improved as my tingkay delivery timing is now more regular, usually arrive around 4.30pm. Food taste good and menu also changes regularly so we can look forward to different varieties of dishes though some do repeat.
TK
Mr Toh Kailin Verified Purchase
4.0 / 5

Good food with great portion for 2 pax

Food is generally good and the portion is great for 2 pax. We order a 4 dishes lunch with no rice and thus cook rice for our meals. However, we noted that on every Tues and Friday, one of the dishes are replaced with noodles. So we end up with our cooked rice and noodles.

It will be good to share or indicate in the menu that on Tues and Friday, a dish will be replaced with noodles.

Delivery is timely except on the first day.
Ms Christine Tang
Ms Christine Tang Verified Purchase
4.0 / 5

Good Service

Day 1 was quite early, received about 5 plus evening but day 2 no show due to vehicle brokedown which we understand.. however will appreciate a call to say late delivery. they did allow me to cancel as the food hasnt reach 7 plus and replace another day. so thumbs up for service recovery! soup has alot of ingredients!
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Adeline
Adeline Verified Purchase
4.0 / 5

Decent Food for the Price, Service Level can be improved.

The food was homely and decent and price was affordable. Variety was not a lot but good enough for us. We had an issue of no show on one of the days and was not informed. Had to call to enquire and found out that the delivery van broke down. Sought an extra day for replacement meal that didnt happen. Had to then call the caterer again to ask for the replacement meal to which it eventually was given to us. In terms of service recovery, i felt that it wasnt as good considering I had to take much of the initiative. So for price vs service, I would say i would rather go with a caterer that is more prompt.
Ms AJ
Ms AJ Verified Purchase
4.0 / 5

Affordable meals

I order for 2 pax, the food quantity is enough for 2 pax.
Soup is delicious. Food is good.
The food are nice to eat.
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Delivery Feedback

Based on 1,320 customer responses.

  • On time or up to 30 min early: 995 (75.4%)
  • More than 30 min early: 225 (17%)
  • Late: 100 (7.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 913
  • Less than 10 min early: 5
  • 10–15 min early: 30
  • 15–30 min early: 47
  • More than 30 min early: 225
  • Less than 10 min late: 4
  • 10–15 min late: 15
  • 15–30 min late: 32
  • More than 30 min late: 49

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