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Robert Catering Services

4.2 / 5 (964 reviews) 4.7 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*75%
Food Quality4.0 / 5
Service & Communication4.1 / 5
Value4.0 / 5

Customer Photos (669)

Reviews (964)

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964 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mr Wong De Ming
Mr Wong De Ming Verified Purchase
4.0 / 5

Portion on the small side

Portion wise it's quite little, just barely enough for lunch. Most of the time one of the dishes were fried/junk food e.g. 2-3 pieces of fried fillet, onion ring per pax. Taste is ok, home cooked style.

Delivery time for amk range from 10ish to 12ish.
Ms Sandy
Ms Sandy Verified Purchase
3.0 / 5

Nil

My 1st tingkat order for 10days trial 21 Apr to 5May. Was quite disappointed on my 1st meal. They did not deliver nor leave a message to inform us. We waited till 7pm and I decided to text them (deliver timing 4-7pm). Gotten back to me almost 8pm which we'r super hungry. The contact person did apologise and the meals reached us on time for the next 10days.
Lim Siew Lin
Lim Siew Lin Verified Purchase
4.0 / 5

Nice tingkat

Service has improved as my tingkay delivery timing is now more regular, usually arrive around 4.30pm. Food taste good and menu also changes regularly so we can look forward to different varieties of dishes though some do repeat.
Mr Steven Siew
Mr Steven Siew Verified Purchase
3.0 / 5

Waste of money, try at your own risk

This is the 3rd Tingkat Caterer we've tried from Foodline. It's total waste of money. Firstly, met with some mishap on the first day. At about 6+ pm, the dinner did not reach us or did we receive any call from Robert Catering. I called and was told that the driver had an accident but making alternative to deliver. I even offered to collect myself if there's difficulties but was told not necessary, the driver can make it. At about 8 .10 pm, there's no sign of the driver and no one pick up the call. Mind you, we've a 8 year old kid with us. It was later offered with a one-day refund or extension which I think totally not sincere. Since it's the first day, we've to carry on for another 7 days.

The quantity are much lesser than the first two caterer, Savoury and Kim Paradise, both under Neo Group. In term of quality, still edible, nothing to shout about. The ingredients were mostly cheap. We do not have any memory of real fish dishes. Most of the time, we need to add-on additional dish.

Total waste of money and try at your own n risk. There are many other good tingkat caterer out there.

Delivery Feedback

Based on 1,320 customer responses.

  • On time or up to 30 min early: 995 (75.4%)
  • More than 30 min early: 225 (17%)
  • Late: 100 (7.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 913
  • Less than 10 min early: 5
  • 10–15 min early: 30
  • 15–30 min early: 47
  • More than 30 min early: 225
  • Less than 10 min late: 4
  • 10–15 min late: 15
  • 15–30 min late: 32
  • More than 30 min late: 49

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