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Robert Catering Services

4.2 / 5 (964 reviews) 4.7 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*75%
Food Quality4.0 / 5
Service & Communication4.1 / 5
Value4.0 / 5

Customer Photos (669)

Reviews (964)

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964 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Charmaine Lin
Ms Charmaine Lin Verified Purchase
4.0 / 5

Overall Value for Money for a 30 Days Dinner Package

1) Soup was good.
2) Don't like the Tau Kee vegetables.
3) Overall it's still ok. Except that I requested for the food to be cut into smaller pieces during packing as my family member has NO TEETH and unable to handle food cutting.
4) The caterer agreed but only fulfilled this request in the first two months or so.
5) Subsequently, I discovered that this request was ignored after I keep renewing.
6) So I decided that I could order from other caterers as this is an important consideration for renewal.
30 days Trial Package
Mr Wee Foong Ng
Mr Wee Foong Ng Verified Purchase
4.0 / 5

Overall value for money if you don't expect too much

Sometimes food are delicious. Value for money. But most of the time, food is plain and normal. But can't blame them, you pay what you get. Delivery most of the time punctual (latest by 5+pm). Slow in responding to queries via whatsapp. They prefer calling them directly.
Ms Joanne
Ms Joanne Verified Purchase
4.0 / 5

Delicious tinggkat

Decent food to order for tinggkat. The variety seems to be acceptable for the twenty days first
Time trying. Might order more next round
Choose one
WY
4.0 / 5

Roberts Catering customer service is good.

We've tried a few caterers before this. So far we're quite pleased with the food and service. The one thing we would like to have is to provide an updated menu of the weekly menu. Also on Tuesday and Friday menus, would be great if sometimes a variety of fried rice is catered, not always fried noodles.
We've just renewed for another 20day with Roberts Catering. However, these days their delivery time seems to be an hr later than usual which affects my rating for them. Hope they can better the delivery timing.
20 days Trial Package
WO
Ms WL Verified Purchase
4.0 / 5

It is ok overall.

It is generally ok on most days. Food is delivered very early. It would be good if lesser frozen or fried food is provided, and that the food can be delivered later in the evening (instead of early afternoon) since the food is meant for dinner.
Mr Fu Sing
Mr Fu Sing Verified Purchase
4.0 / 5

Good value but operations need to be improved

Long time customer with the caterer. Recently they seem to have some changes with drivers causing delivery time to be a lot later than usual (Still within the 9am-2pm time frame, but instead of very early in the morning delivered my food, they suddenly changed to 1+pm). The inconsistent delivery time became a problem to me later personally as it made planning my time tough. It is also very hard to get in touch with the caterer when things happen. Their operation is messy where the end date of my plan is unclear and need multiple discussions, after which I still received extra days of delivery while I'm not expecting them.

Delivery Feedback

Based on 1,320 customer responses.

  • On time or up to 30 min early: 995 (75.4%)
  • More than 30 min early: 225 (17%)
  • Late: 100 (7.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 913
  • Less than 10 min early: 5
  • 10–15 min early: 30
  • 15–30 min early: 47
  • More than 30 min early: 225
  • Less than 10 min late: 4
  • 10–15 min late: 15
  • 15–30 min late: 32
  • More than 30 min late: 49

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