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Robert Catering Services

4.2 / 5 (964 reviews) 4.7 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*75%
Food Quality4.0 / 5
Service & Communication4.1 / 5
Value4.0 / 5

Customer Photos (669)

Reviews (964)

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964 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mrs AUDREY
Mrs AUDREY Verified Purchase
3.0 / 5

Disappointed

Was disappointed after the first few days , food portions were reduced and there was no pork dishes. Mainly chicken and tofu several times a week. there was no delivery for one day without notice.
Ms Yuting Hu
Ms Yuting Hu Verified Purchase
4.0 / 5

Poor customer service

Ordered for 30 days but no delivery for 5 days & late delivery for some days. When call up to ask on the late delivery, kept saying will call me back but never do so. Decided to cut short the order to 20 days. Call up the caterer to confirm the last day so that I can start the next order from another caterer, the lady said will inform the person in charge & replied me in WhatsApp but only got the confirmation after 3 calls. The worst experience I had with a Tingkat Caterer. Food is actually not bad but can't be said about the service.
yuanhui
yuanhui Verified Purchase
5.0 / 5

Good choice :)

Nice variety of food
Highly recommended.
Come around 12.45pm at my area if not i will be renewing :(
Mr Rainer Phua
Mr Rainer Phua Verified Purchase
5.0 / 5

Fresh and tasty food + soup

The quality of the food from Robert Catering services was of a higher quality than other caterers in terms of freshness (for vegetables) and taste, however the food portion is roughly 20% less than their competitors.
Mr ONG TZE CHON
Mr ONG TZE CHON Verified Purchase
4.0 / 5

Good and will order again

Overall the food is good and suitable for my family. The fish could sometimes be smelly but already see improvement since our last review. Will continue to order
Mr Joshua
Mr Joshua Verified Purchase
1.0 / 5

Aiyo

There was cancellation of food for 2x2 days during my order period, caterer only gave 1 day notice for each instance. Had to scramble to make alternative arrangements. Customer service was not responsive especially during lunch time (come on, you're in the food business) and ignores queries when it comes to late delivery, so don't expect any support during the most critical timing.

Operations wise there were missing dishes (sent 3 instead of 4) and duplicate dishes (sent 2 of the same dish).

Food portion is so little that we often had to get our own food after that.

Multiple occasions the fish was smelly when it arrived.

For 30 days, it was a very long-drawn and painful experience.

Delivery Feedback

Based on 1,320 customer responses.

  • On time or up to 30 min early: 995 (75.4%)
  • More than 30 min early: 225 (17%)
  • Late: 100 (7.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 913
  • Less than 10 min early: 5
  • 10–15 min early: 30
  • 15–30 min early: 47
  • More than 30 min early: 225
  • Less than 10 min late: 4
  • 10–15 min late: 15
  • 15–30 min late: 32
  • More than 30 min late: 49

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A customer just placed an order for delivery on 10th Nov, 11:30AM
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