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Robert Catering Services

4.2 / 5 (964 reviews) 4.7 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*75%
Food Quality4.0 / 5
Service & Communication4.1 / 5
Value4.0 / 5

Customer Photos (669)

Reviews (964)

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964 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mr Brenden Guan
Mr Brenden Guan Verified Purchase
4.0 / 5

Needs Improvement

Food quality and variety only so-so. Worst dishes are those with tomato ketchup sauced items. Biggest complaint is that dinner gets delivered very early, the earliest ever received was 1:45 pm! This is despite stated delivery time after 3 pm... Makes one wonder what time the food was cooked? Likely in the morning which means food becomes stale by dinner time...
TC
Mr THOMSON CHOO Verified Purchase
5.0 / 5

Comfort Grandparent type food you will look forward for day!

The customer service team is very friendly and professional. They follow with me to confirm my order within few hours. The food throughout my package was pretty consistent and good. The dish taste like home cook food and the delivery is always early but we prefer it to be early than late. This is a great help to busy indivdual like me who has no time to cook for my family. Price is reasonable. foodline
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Mr Goh Eng Kee
Mr Goh Eng Kee Verified Purchase
4.0 / 5

Worth a try.

Food is flavorful, good range of selection and timely for my 74yo father who needs to eat early due to his severe gastritis.
Special 5 days Trial Promotion!
Mrs Eunice
Mrs Eunice Verified Purchase
4.0 / 5

Ok lor

The caterer thought I had ordered for dinner instead of lunch and my food did not arrive the first day. They sent me food at 3.30pm even though I requested for dinner on that day since they forgot my lunch order. Food came cold. On the second day, food came at 1pm (much later than I usually get my food). Subsequent days I got my food at 10.30am. Caterer was quick to reply me, just that service recovery not great. No follow up as well. Bit ill still order from them because of rhe reasonable pricing.
Mdm Joo Keng Lau
Mdm Joo Keng Lau Verified Purchase
3.0 / 5

Too early delivery for dinner

We ordered this tingkat for dinner but delivered around 3-3:30pm which is really early as we usually eat dinner on 7pm. It was expected that it would arrive early as they said dinner would be delivered from 4 to 5pm however 3 plus is really too early. Also, the cucumber carrot dish tasted a little sour. My relative ordered this tingkat for lunch too and the dishes were exactly same as dinner menu. I really wonder if lunch and dinner were made at the same time in the morning. Also, we ordered soup and we know this is a halal so pork will not be the the soup base. So instead, chicken was used as the soup base. As chicken was used, everyday’s soup tasted the same chicken soup. My relative recommended this to me so i had quite a high expectation. This high expectation might be what made me this disappointment.
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Mr Nolan Chan
Mr Nolan Chan Verified Purchase
4.0 / 5

Review for Robert catering

Food was tasteful. The Asia combo was something innovative too amidst the usual dishes. Timing sometimes was late but still managed to deliver by noon time.
K
Mrs koh Verified Purchase
5.0 / 5

Feedback on enhancing the quantity of food.

The food is tasty. On a few deliveries, the quantit was too little, enough only for one pax. Did a feeback to caterer. There was a slight improvement. Can do better.

Robert Catering staff members are very polite and helpful. They were very accommodating to our requirements:

No fish with bones, no lamb, mutton & goat. Due to health reasons, no squid,
sotong and cuttlefish.
Ms LC
Ms LC Verified Purchase
5.0 / 5

Decent variety that's fairly healthy and tasty

This is my 2nd time ordering from Robert Catering. The variety of food is consistent, however, the soup does get a little repetitive at times. Overall, the taste is good and healthy. Do note that portions are not huge, we don't eat much, so it was ok for us.

Delivery Feedback

Based on 1,320 customer responses.

  • On time or up to 30 min early: 995 (75.4%)
  • More than 30 min early: 225 (17%)
  • Late: 100 (7.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 913
  • Less than 10 min early: 5
  • 10–15 min early: 30
  • 15–30 min early: 47
  • More than 30 min early: 225
  • Less than 10 min late: 4
  • 10–15 min late: 15
  • 15–30 min late: 32
  • More than 30 min late: 49

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