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Robert Catering Services

4.2 / 5 (964 reviews) 4.7 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*75%
Food Quality4.0 / 5
Service & Communication4.1 / 5
Value4.0 / 5

Customer Photos (669)

Reviews (964)

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964 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

TK
Mr Toh Kailin Verified Purchase
4.0 / 5

Good food with great portion for 2 pax

Food is generally good and the portion is great for 2 pax. We order a 4 dishes lunch with no rice and thus cook rice for our meals. However, we noted that on every Tues and Friday, one of the dishes are replaced with noodles. So we end up with our cooked rice and noodles.

It will be good to share or indicate in the menu that on Tues and Friday, a dish will be replaced with noodles.

Delivery is timely except on the first day.
Ms Christine Tang
Ms Christine Tang Verified Purchase
4.0 / 5

Good Service

Day 1 was quite early, received about 5 plus evening but day 2 no show due to vehicle brokedown which we understand.. however will appreciate a call to say late delivery. they did allow me to cancel as the food hasnt reach 7 plus and replace another day. so thumbs up for service recovery! soup has alot of ingredients!
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Ms JORISE LEE
Ms JORISE LEE Verified Purchase
2.0 / 5

Nightmare

Bad service, first day missed my order and second day food served with no rice, and they send again after 30min.
Robert Catering Services responded2nd May 2020 08:56 PM

We apologise for the inconvenience which we had caused on you. Our company had ordered grabfood in compensation for you on the 1st day. Whilst upon receiving the call on the second day, driver had managed to do the recovery within 30mins. Should there be any misunderstanding, we hope that we had clarify it on the day itself and we will work out with the driver so to prevent future happenings. Thank You

Best Regards
Chris

Adeline
Adeline Verified Purchase
4.0 / 5

Decent Food for the Price, Service Level can be improved.

The food was homely and decent and price was affordable. Variety was not a lot but good enough for us. We had an issue of no show on one of the days and was not informed. Had to call to enquire and found out that the delivery van broke down. Sought an extra day for replacement meal that didnt happen. Had to then call the caterer again to ask for the replacement meal to which it eventually was given to us. In terms of service recovery, i felt that it wasnt as good considering I had to take much of the initiative. So for price vs service, I would say i would rather go with a caterer that is more prompt.
Ms AJ
Ms AJ Verified Purchase
4.0 / 5

Affordable meals

I order for 2 pax, the food quantity is enough for 2 pax.
Soup is delicious. Food is good.
The food are nice to eat.
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Mdm JJ Liew
Mdm JJ Liew Verified Purchase
3.0 / 5

Not worthy

The portion and variety are so much lesser than other caterers which we tried for the first 2 weeks of Apr. Very sad to see the food presentation, even kids roll eyes.
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Delivery Feedback

Based on 1,320 customer responses.

  • On time or up to 30 min early: 995 (75.4%)
  • More than 30 min early: 225 (17%)
  • Late: 100 (7.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 913
  • Less than 10 min early: 5
  • 10–15 min early: 30
  • 15–30 min early: 47
  • More than 30 min early: 225
  • Less than 10 min late: 4
  • 10–15 min late: 15
  • 15–30 min late: 32
  • More than 30 min late: 49

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