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Soul Delicacies Pte Ltd

4.6 / 5 (73 reviews)
Not MUIS certified FoodLine verified reviews
On-time delivery*77%
Food Quality4.4 / 5
Service & Communication4.5 / 5
Value4.3 / 5

Customer Photos (88)

Reviews (73)

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73 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

BL
Ms Belle Verified Purchase
4.0 / 5

Try it if you are adventurous about food

Great variety of meat dishes, even including seafood and beef! It's suitable for adventurous diner but it's tad pricey
Soul Delicacies Pte Ltd responded7th Mar 2023 10:45 AM

Hi Ms Belle.

Thank you for your support. We appreciate your review & we do hope to hear from you again soon????????☺️

Ms Jenny Chua
Ms Jenny Chua Verified Purchase
4.0 / 5

Regret ordering this festive package.

The fish not fresh, have funny smell, as you can see from the picture, that our balance food. The pork rib so hard and don't taste like BBQ, the prawn also not fresh, so soggy, herbal chicken so bitter. Expensive and not worth paying. Mala scallop don't taste any mala.
Stir-fried Spicy Gong Bao Shrimps with Cashew Nuts & Green Scallions 时来运转 Freshly Brewed Hot Soup <br> Freshly Brewed Spicy Sze Chuan Hot & Sour Soup with Pork Loin, Mushrooms & Bamboo Shoots Steamed Seabass (Whole Fish) with Fermented Black Beans & Garlic Braised Beancurd with Cauliflower, Bailing Mushroom, Sliced Abalones & Carrots Chinese Roasted Barbecue Pork Ribs dusted with White Sesames+4 五福临门 Auspicious Platter<br> Osmanthus Fried Eggs, Mala Scallop, Fried Baby Squid, Golden Fried Money Bag, Crabmeat Salad Imperial Herbal Chicken with Dangui, Wolfberries & Red Dates Chinese ‘Tang Yuan' Glutinous Rice Balls in Ginger Soup
view more 8 photos & videos
Soul Delicacies Pte Ltd responded31st Jan 2023 11:20 AM

Dear Ms Chua,

I apologised for the unpleasant experience that you have with us. We greatly appreciate your feedback about the quality of the food. We will use these as a stepping stone to improve our food quality and services. Thank you once again for your review.

Ms Carolyn Leow
Ms Carolyn Leow Verified Purchase
5.0 / 5

Good Quality and Value Tingkat foodline

I ordered Soul Delicious a few months ago, it was not good. I gave it a try again this time after seeing many good reviews. Indeed, the quality of food has improved tremendously! Every meal comes with 2 proteins, vege and tofu etc. Good value.
Soul Delicacies Pte Ltd responded10th Feb 2023 04:43 PM

Hi Carolyn Leow,

We’re so happy to hear from you! We were thrilled to read your glowing review of your purchase. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals. Your feedback has demonstrated that it does, and we appreciate you letting us know and we are happy that you have given us another chance to shine.

We do hope to be able to hear from you again soon.

Leona Tan
Leona Tan Verified Purchase
4.0 / 5

Very expensive with low quality ingredients, not worthwhile

Food comes early in warmer bag but the. next day delivery man always don’t collect back, saying he is just a temp, end up many days had to hang 2, 3 warmer bags at the gate for collection. The meat portions are pathetic sometimes as seen in example photo. Only a few pieces with all fats & bone. Soup only with water, no ingredients inside. Every fish dish is cheap, frozen & tasteless dory fish. For cheaper Tingkats I ordered in the past, they will even give salmon. Very expensive Tingkat, not worth the price.
10 Days (dinner) 10 Days (dinner)
Soul Delicacies Pte Ltd responded31st Jan 2023 11:18 AM

Dear Ms Tan,

I apologised for the unpleasant experience that you have with us. We greatly appreciate your feedback about the quality food and the logistic matters. We will use these as a stepping stone to improve our food quality and services.

MC
Ms Chin Mae Ling Verified Purchase
5.0 / 5

Recommend to try

As a repeat customer - it meets the expectation and in area of service (it does exceed the expected customer services rendered) that offers responsive and friendly delivery personnel.

In general tingkat services are typically more challenging for meal providers, Soul Delicacies strives to provide different meal fares every day ... recommend to try them if one is NOT expecting chinese dishes every meal
5 Days trial (Dinner) 5 Days trial (Dinner) 5 Days trial (Dinner)
Soul Delicacies Pte Ltd responded27th Jan 2023 09:53 AM

Thanks for your feedback, and your support too.

Sheelley
Sheelley Verified Purchase
4.0 / 5

More healthy food than process food

Willing pay more to have good food, but a bit disappointed.

Repeated order till one day my daughter asked me “Why all fry food? Why so many process food? Is that call healthy meal?”
(that day 4 dishes meal shown on photo)

Hope to see some improvement, thanks.
Choose one
Soul Delicacies Pte Ltd responded16th Feb 2023 10:00 AM

Hi Sheelley,

Indeed we started with providing healthy & delectable meal daily however we always listen to our customers' wish list when creating the monthly menu & hope the dishes proposed in the menu will meet their preference & liking always.

We regretted to fail your expectation on the dishes provided.
It is not avoidable sometimes we have to serve with some proceed food as we have parent required food items to be more kid friendly hence we adjust the menu sometime to their liking.
It is not possible to fulfill & serve everyone's with a single menu suite their preference & liking however our team is trying to maintain & be creative on the dishes provided so our customer could still enjoyed with the food. We are the only Tingkat provider provide almost close 100% healthy ingredients use inclusive of all sauces & even salt & sugar. We will continues to improve on the menu item provided and strike to be the preferred caterer for your daily Tingkat meal .

Mr Lee Yun Zong
Mr Lee Yun Zong Verified Purchase
5.0 / 5

Good first expierence

Many many good initiative for ting kat . food ok portion ok. things went well. may will try again on their new menu
Soul Delicacies Pte Ltd responded10th Feb 2023 04:41 PM

Hi Lee Yun Zong,

We’re so happy to hear from you! We were thrilled to read your glowing review of your purchase. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals. Your feedback has demonstrated that it does, and we appreciate you letting us know.

We do hope to be able to hear from you again soon.

Ms Joanne Kam
Ms Joanne Kam Verified Purchase
4.0 / 5

Satisfied

This is my first time ordering from this caterer. The food comes in a thermal bag. The dishes portion is good enough for our family 2A1C. Taste is also ok.
Soul Delicacies Pte Ltd responded17th Jan 2023 11:02 AM

Thanks for your valuable feedback. Thanks for your support too.

Delivery Feedback

Based on 73 customer responses.

  • On time or up to 30 min early: 56 (76.7%)
  • More than 30 min early: 14 (19.2%)
  • Late: 3 (4.1%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 55
  • Less than 10 min early: 0
  • 10–15 min early: 0
  • 15–30 min early: 1
  • More than 30 min early: 14
  • Less than 10 min late: 1
  • 10–15 min late: 0
  • 15–30 min late: 2
  • More than 30 min late: 0

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