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The Orange Lantern Gourmet Kitchen

4.4 / 5 (256 reviews)
Not MUIS certified FoodLine verified reviews
On-time delivery*89%
Food Quality4.1 / 5
Service & Communication4.2 / 5
Value4.0 / 5

Customer Photos (373)

Reviews (256)

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236 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mr Taufan
Mr Taufan Verified Purchase
5.0 / 5

Great variety of yummy meals with excellent service

This was my repeat orders for many months already. As usual the food was delicious and variety of meals was great. Service was great as they accepts special request. Delivery was always on-time.
Had reordered again for the next month.
Choose one
Joanne Kam
Joanne Kam Verified Purchase
4.0 / 5

Food was ok but insincere service recovery

I was pretty satisfied with the food initially albeit the amount of fried food could be reduced. Also their food container is not my favourite, it is quite hard to open.
Then on the second last day, they delivered wrong order to me. My order is for 3 pax, but they gave for 2 pax portion. I could tell as the amount of food is much lesser significantly. In my attached photos, you could see 3 pax portion has 6-7 drumlets whereas in the wrong order (the photo with the lid containers still on), there is only 4 drumlets.
When i received my food on that day, it was 6pm. I called their office to inform they delivered wrong portion to me. The staff said his manager has left the office and he will get manager to call me next day.
However, on the next day no one called me back and when i received my food, it was just the normal 3pax portion with no compensation/extra food.
As it was already my last day, i didn't bother to call to complain.
Their lousy service recovery just left a bad impression for me. I'm not sure whether i want to order from them again in the future..
10 Days Tingkat Package 10 Days Tingkat Package

Delivery Feedback

Based on 247 customer responses.

  • On time or up to 30 min early: 220 (89.1%)
  • More than 30 min early: 13 (5.3%)
  • Late: 14 (5.7%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 204
  • Less than 10 min early: 1
  • 10–15 min early: 8
  • 15–30 min early: 7
  • More than 30 min early: 13
  • Less than 10 min late: 2
  • 10–15 min late: 4
  • 15–30 min late: 5
  • More than 30 min late: 3

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