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Tian Wei Signature

4.6 / 5 (95 reviews) 5.0 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
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On-time delivery*90%
Food Quality4.3 / 5
Service & Communication4.6 / 5
Value4.2 / 5

Customer Photos (118)

Reviews (95)

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93 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

JN
Mr Jason Verified Purchase
5.0 / 5

Fuss-free confinement meal

I like the customer service, they are very prompt in answering calls and provide expertise on when to drink shenghua soup.

Hot soup and hot drinks are in thermal flask.

Food are generally nice, though a bit like cai fan, so in our opinon not that value for money.

Hassle-free delivery, delivery uncle will ring the bell, put the new food at the doorstep and take the used flask+bag back.
Timing of delivery was also on time, we usually get to eat before 5.30pm.
Confinement Package - 14 Days Single Meal Confinement Package - 14 Days Single Meal Confinement Package - 14 Days Single Meal Confinement Package - 14 Days Single Meal
Ms Jia Lin
Ms Jia Lin Verified Purchase
5.0 / 5

Food was good, customer service was great

Food was good, not salty, portion was okay. Customer service team are very friendly and professional.
Tian Wei Signature responded5th Oct 2022 01:25 PM

Dear Ms Jia Lin, thank you so much for the review! We are glad that you have enjoyed the meals and our service. Thank you for putting trust in us and allowing us to be part to help on your breastfeeding journey. Hope to serve you again in the near future.

Mr Chong Yoon Shen
Mr Chong Yoon Shen Verified Purchase
5.0 / 5

The food is good and the customer service team was helpful

We ordered Confinement Package - 28 Days Single Meal. Overall, the food is good. The customer service team was helpful and always took action after my feedback.
Tian Wei Signature responded5th Oct 2022 01:26 PM

Dear Mr Chong Yoon Shen, thank you so much for the review! We are glad that your wife has enjoyed the meals and our service. Thank you for putting trust in us and allowing us to be part to help on your wife's breastfeeding journey. Hope to serve you again in the near future.

Ms Liling
Ms Liling Verified Purchase
5.0 / 5

Good customer service

TianWei has very good customer service, they called me when they received my order and after my I had their meal to get feedback of how I felt. They also asked if they can follow up if I am still interested at a later stage.
Tian Wei Signature responded5th Oct 2022 01:27 PM

Dear Ms Liling, thank you so much for the review! We are glad that your have enjoyed the meals and our service. Thank you for putting trust in us and allowing us to be part to help on your breastfeeding journey. Hope to serve you again in the near future.

Mdm Evelyn Gan
Mdm Evelyn Gan Verified Purchase
5.0 / 5

You won't feel boring and no appetite like others!

Cooked food come with good quality container, thermal insulation pot for soup. All pack in thermos bag. Delivery aunty friendly and everyday on time . Enjoyed the Chinese traditional food then fusion.
Customer service team helpful and action fast for my feedback. will order from them again btw already recommended to few of my friends going to be mummy soon.
Confinement Package - 14 Days Single Meal
Mr TAN KEAN HWEE
Mr TAN KEAN HWEE Verified Purchase
5.0 / 5

Good value for the food

The food was generally good and delivery was punctual.
Taste wise, it was not overly salty, and the portions were just right.
Packaging of the food for soup was double shrink wrapped to reduce risk of leakage.
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Delivery Feedback

Based on 77 customer responses.

  • On time or up to 30 min early: 69 (89.6%)
  • More than 30 min early: 8 (10.4%)
  • Late: 0 (0%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 68
  • Less than 10 min early: 1
  • 10–15 min early: 0
  • 15–30 min early: 0
  • More than 30 min early: 8
  • Less than 10 min late: 0
  • 10–15 min late: 0
  • 15–30 min late: 0
  • More than 30 min late: 0

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