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"Delicious food but delivery 30 mins late, wrong set given"

Name: Celebratory Party Sets @ $168/set
Brand: BellyGood Caterer

Review of BellyGood Caterer by Brielle

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3.0 /5

(Verified Purchase)

Reviewed on 18th Mar 2024

More:

Food

Service

Value

Brielle
Birthday
Bukit Batok West Avenue 5
16th Mar 2024

Delicious food but delivery 30 mins late, wrong set given

Reviewed on 18th Mar 2024 Verified Purchase

Ordered for 1-2pm slot, but delivery only came close to 2.30pm! We were so hungry and frustrated as it it delayed the birthday celebration. Since it is a timeslot of 1 hour, it will be good to give customers a heads-up of roughly what time we can ... More expect, or let us indicate the approximate time preferred.

Food was overall delicious. Portions were hearty. Food was served warm and packaged. Some dishes were however too salty - swiss mushroom pasta, and the Asian fish.

However, we were disappointed that the menu was different from what we ordered and we were not informed about it. We ordered the Western set but it ended up being a mix of both Western and European set. We got some of the European set items like pumpkin soup, mushroom pasta, fish fingers, carribean fish stew; whereas the Western set we got the appetizer and apple crumble dessert. Although food was good, it is disappointing that we did not get the menu items we ordered as we were keen to try the Western menu.

I believe it was a mix up ... it's just a regular Saturday lunch, not PH, not sure why delivery was so late and menu mixed up.
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Celebratory Party Sets @ $168/set
provided by BellyGood Caterer

First time ordering from merchant: Yes

Will recommend this merchant: Probably

Bellygood Caterer from BellyGood Caterer responded to this review

Responded on 19th Mar 2024 04:43 PM

Dear Brielle,

We would like to sincerely apologize for the inconvenience you experienced with your recent order with us through FoodLine. It is truly disappointing to hear that the order was delayed, and the food items received were partially ... More incorrect. We would like to extend our sincerest apologies for the mistake on behalf of the team.

We understand that receiving your order on time and accurately is essential, and we deeply regret falling short of your expectations. We are taking immediate steps to prevent such incident in the future.

Once again, we sincerely apologize for the inconvenience caused by this isolated case and thank you for bringing this matter to our attention. If there is anything else we can do to address your concerns, please do not hesitate to reach out to us directly.

Thank you for your kind understanding and continued support.

With Regards,
Bellygood Caterer
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