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"ORDER AT YOUR OWN RISK"

Review of Xin Yi Pin Catering Pte Ltd by Janissa

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(Verified Purchase)
Reviewed on 19th Feb 2026
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Service
Value
  • Janissa
  • Festive Celebration
  • Ang Mo Kio Avenue 4
  • 17th Feb 2026
  • 1 Pax
ORDER AT YOUR OWN RISK
Reviewed on 19th Feb 2026 Verified Purchase
Never gonna order from this food provider again i dont know why they are rated so high on foodline. Service is super terrible. Office number was uncontactable during cny and there is no back up options to call. Tried calling foodline hot line and ... More its also close during PH. They should have a back up standby incase of any emergencies. Delivery timing suppose to be at 10.30am, but food was only delivered close to 1pm without any apologies or explaination provided. All our guests have arrived early and waiting for food but there was no options to contact and we had to order our own snacks first just to fill our stomach while waiting for the food.
When the food arrive, the food were also not warm at all., the fish is all covered with batter with no fish meat at all, definitely not worth the pricing and mark up value. You are charging me festive delivery chadges but you cant even meet your delivery promise. I have wrote an email to both caterer and foodline, lets see if they will respond or i will dispute this case. Totally unacceptable service standards!
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10 Lucky Reunion Set 十全十美 @$348/set (w/ options of Yu Sheng, Platter)
provided by Xin Yi Pin Catering Pte Ltd
First time ordering from merchant: Yes
Will recommend this merchant: No

FoodLine Authentic Review

 Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.5/ 5 Last 6 months
Most favourite dish: Curry Chicken
2195 reviews in total by past customers
A customer just ordered for 15 pax for delivery on 8th Nov, 5:30PM
(Ordered 11 mins ago)
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