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"Mixed up and sending wrong order is a big NO NO"

Review of YLS Catering by Mr Gary Tay

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(Verified Purchase)
Reviewed on 27th Jul 2017
More:
Food
Service
Value
  • Mr Gary Tay
  • 1st Birthday
  • Bright Hill Drive
  • 22nd Jul 2017
  • 55 Pax
Reviewed on 27th Jul 2017 Verified Purchase
I gave neutral rating due to the following factors.
1) driver reached and took 1hr 45min to setup for 55pax. 1 staff do all, but his working pace is slow. party suppose to start at 6pm but setup complete at 7pm, while 75% of the guest already ... More reached.
2) wrong food deliver. Driver gave my order to previous family. and end up I had to take the wrong order as there's insufficient time for YLS to cook and deliver to me. order 11 dish and came with 6 dish which i did not order! end up, i had 2x main dish(fried rice) and 2x Dessert(yam paste). end up i wasted a tray of each for this 2 repeated item.
3) bun for braise pork is hard.
4) portion wise definitely not as much as other caterer which i had engage before.

+ point:
Boss of caterer admit to mistake and offer compensation and personally came down to venue to apologize which is greatly appreciated. But however since damage had already been done and spoil the beautiful occasion, i doubt i will give it another try nor recommendation.
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10 Courses + 1 Free Course + 1 Drink Buffet Menu $10.80/pax
provided by YLS Catering
Favourite dish: chicken curry
First time ordering from merchant: Yes
Will recommend this merchant: Not too sure

FoodLine Authentic Review

Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.7/ 5 Last 6 months
Most favourite dish: Curry Chicken
1894 reviews in total by past customers
A customer just ordered for 13th May, 11:00AM
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