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"Bad experience."

Name: 1st Birthday Teddy Bear Theme Party (A) @$14.90/pax
Brand: ECreative Catering Pte Ltd

Review of ECreative Catering Pte Ltd by Mr Nicholas

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4.0 /5

(Verified Purchase)

Reviewed on 27th Nov 2023

More:

Food

Service

Value

Mr Nicholas
1st Birthday
Slim Barracks Rise
25th Nov 2023
40 Pax

Bad experience.

Reviewed on 27th Nov 2023 Verified Purchase

We ordered for 25th of November delivery time was between 530pm-630pm and food was supposed to be "ready to serve" by 630pm. By 645pm the buffet wasn't here yet, nobody called to inform about the delay and since it was a Saturday, there was totally ... More no way of contacting the vendor, whether Foodline platform or Ecreative catering itself. The numbers they gave to call didn't answer my calls and Foodline's supposedly "hotline" declined my calls. The food came at 7pm and upon setting up, the food was cold. Guests have had to wait another 30mins for the food to warm up before it was ready to serve.

After setting up, the Ecreative staff told me they'll be back by 9.30pm to clear the buffet tables and we waited till 10pm but nobody came to clear and again nobody informed. The venue staff and myself had to clear the food waste and pack up the buffet table till 11pm as the venue had to be closed. They only came the next morning to clear the buffet table. This will be the last time we ever order from them as we really had a bad experience. As they say, you "pay peanuts, you get monkeys"
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