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"Service is good but their soup too salty"

Name: Single Meal 10 Days Tingkat (3 Dishes 1 Soup / 4 Dishes)
Brand: U FAMILY TINGKAT

Review of U FAMILY TINGKAT by Ms Angeli Chia

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3.0 /5

(Verified Purchase)

Reviewed on 15th Sep 2025

More:

Food

Service

Value

Ms Angeli Chia
Tingkat
Clementi West Street 1
1st Sep 2025
2 Pax

Service is good but their soup too salty

Reviewed on 15th Sep 2025 Verified Purchase

This is my first time ordering from this caterer. The food is ok but their soup very salty and their vegetable a bit hard for elderly to chew. I hope they will improved on their soup and vegetable. Their service is good because once the food has ... More arrived, they will send you a text to let you know it's at your doorstep.
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Single Meal 10 Days Tingkat (3 Dishes 1 Soup / 4 Dishes)
provided by U FAMILY TINGKAT

First time ordering from merchant: Yes

Will recommend this merchant: Probably

Evian from U FAMILY TINGKAT responded to this review

Responded on 16th Sep 2025 10:05 PM

Hi Ms Chia,
Thank you for giving our tingkat service a try and for sharing your honest feedback.

We’re really sorry to hear that the soup was too salty and the vegetables were a bit hard for elderly diners. We truly appreciate you pointing ... More this out — your feedback has been shared with our kitchen team and we will definitely work on improving the seasoning and texture moving forward.

We’re glad to hear that you were happy with our delivery updates and service — thank you for highlighting that!

If you continue with us, we hope you’ll see improvements in the coming meals. Feel free to reach out to us directly anytime with preferences or special requests — we’re always happy to help!

Warm regards,
Customer service of A&E Gourmet Tingkat
A&E GOURMET GROUP PTE LTD
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