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"Need to work on customer service and food quality."

Name: Tingkat Package (20 Days)
Brand: FattyDaddyFattyMummy

Review of FattyDaddyFattyMummy by Ms Camilia Tan

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4.0 /5

(Verified Purchase)

Reviewed on 7th Feb 2018

More:

Food

Service

Value

Ms Camilia Tan
Tingkat/ Daily Meals
Choa Chu Kang Crescent
3rd Jan 2018
2 Pax

Need to work on customer service and food quality.

Reviewed on 7th Feb 2018 Verified Purchase

This is my 4th cycle with them. Food-wise: variety is limited but overall most dishes are delicious. Delivery was good, lady was prompt and friendly and will text me during times when she was held up and late.

Had 2 not so pleasant encounters for ... More this cycle though.

There 2 times where the fried egg was badly burnt for this cycle. Whatsapped on the 2nd encounter with photo. No reply, no acknowledgement, no apology. But we received an additional dish the next day which we assume was the compensation?

On another ocassion my whole family of 5 suffered from diarrhea and vomitting. The only common food we had that day was the tingkat food. Suspected culprit was the veg dish with gravy which tasted sour. Reported to the caterer and they replied that they will check and update us. No contact til now.

A bit disappointed, mainly with the service recovery. Will try other caterers for now.

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