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"Service unacceptable"

Review of Fu Kwee Caterer Pte Ltd by Ms Jaclyn Ong

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4.0 /5
(Verified Purchase)
Reviewed on 6th Nov 2016
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Service
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Service unacceptable
Reviewed on 6th Nov 2016 Verified Purchase
The food was good and portion was right for 25 pax. High praises on the curry chicken and sweet yam w/ ginko. However, service is really bad. First of all, food was to arrive at 6:30pm so that it will be ready at 7pm. The food only came at 7pm. ... More There was no call to inform me that it will be late. The worse thing was the collection. Collection time at 9:30pm as I had to return the function room at 10pm. In the end, only appeared at 11:15pm. No phone call as well. I find the behavior irresponsible. Driver claimed that the company did not provide him my phone number so he couldn't call. I should have a bad feeling when I saw that only one person doing the delivery and he was late. I will recommend this caterer only if you are not particular with the timing as the food is good.
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The Hydrangea (Select 8 items + 1 Drink - $16.80/pax)
provided by Fu Kwee Caterer Pte Ltd
Favourite dish: Curry chicken
First time ordering from merchant: Yes
Will recommend this merchant: Not too sure

FoodLine Authentic Review

 Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.3/ 5 Last 6 months
Most favourite dish: Curry Chicken
659 reviews in total by past customers
A customer just ordered for 30 pax for delivery on 15th Nov, 6:00PM
(Ordered 16 mins ago)
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