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"Customer service of Fong Fu leaves much to be desired"

Review of Fong Fu Food Catering by Ms Marina

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(Verified Purchase)
Reviewed on 29th May 2023
More:
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Service
Value
M
  • Ms Marina
  • 20 Days Tingkat Dinner
  • Woodlands Street 83
  • 26th Apr 2023
  • 2 Pax
Customer service  of  Fong Fu      leaves much to be desired
Reviewed on 29th May 2023 Verified Purchase
About two weeks ago we were given potatoes on two consecutive days; the first was boiled and the next day was potato chips. We brought this matter up to Foodline because potatoes are equivalent to rice dishes and not vegetable dish. Our request for ... More replacement items through Foodline was turned down and neither did Fong Fu try contacting us directly to explain. No customer service. There was one occasion in the past when we complained directly to Fong Fu about an excessively saltish dish of fried chicken. Seemed like it was overnight food that was refried with salt added again. Fong Fu again ignored our request for a replacement dish. Seems like Fong Fu does not care about providing good customer service unlike our past caterers who were most willing to replace such items despite the fact that we have been using Fong Fu for more than one year continuously.
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Tingkat (20 Days, 3 Dishes + Soup/ 4 dishes)
provided by Fong Fu Food Catering
First time ordering from merchant: No
Will recommend this merchant: Not too sure

FoodLine Authentic Review

 Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.8/ 5 Last 6 months
Most favourite dish: Soup
2634 reviews in total by past customers
A customer just ordered Tingkat
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(Ordered 2 mins ago)
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