The food was decent, a variety of dishes. But what was disappointing was the hygiene and the service. We found a blue plastic in the curry dish and worm in baby kailan. When reported back to the caterer via whatsapp, there was no response or any ... Moreservice recovery initiative. Hope there was something done instead of just ignoring the problem Show less
Ednes Voon from Brightaste Food Pte Ltd responded to this review
Responded on 11th Feb 2025 12:35 PM
Hi Mindy,
Sorry for the late reply on your feedback as was busy with the running up events. We are sincerely apology for the incident happened for your event. When we received the feeback from your Whatapps, we have taken the immediate ... Moreinvestigation for the related matter. Our vegetable cutters did do their job and it might because of the bulk cleaning and the worm stucked in is unremoveable. Nevertheless, the blue plastic should be the cutting part of the seasoning packaging then accidentally drop into the dish while cooking.
As a token of apology, we are willing to offer 5% discount on your menu price as recovery on the negligence matter.