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"Poor Communication on Late Delivery"

Review of On & On Diners by Ms Sim Wee Chin

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Latest Request for Quotations

Client Event
Corporate Bbq catering for 50 guests on 16 Oct 2026
Corporate Full buffet for 35 guests on
Corporate Breakfast + half day seminar for 95 guests on
5.0 /5
(Verified Purchase)
Reviewed 3 weeks ago
More:
Food
Service
Value
Reviewed 3 weeks ago Verified Purchase
The delivery was a total disappointment. We booked for 5.30 delivery and waited till 5.50 to call the office on the status of the delivery. After checking, they told us that the vehicle broke down and our delivery will be late and they will see how ... More they can compensate as service recovery. The delivery finally arrived at 6.40 which is one hour late. My point is they should inform the customer in advance of the breakdown and not wait for us to contact them. We have elderly and young children complaining of hunger.

The buffet was delivered on 6 Aug and we have not heard from the caterer till today 12 Aug.
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All Time Signature Favourite Mini Buffet @$198/set
provided by On & On Diners
Favourite dish: Black & White Huat Buns teriyaki chicken kong ba pau & torched mentaiko sausage cheese bun
First time ordering from merchant: No
Will recommend this merchant: No

FoodLine Authentic Review

Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.6/ 5 Last 6 months
Most favourite dish: Curry Chicken
766 reviews in total by past customers
A customer just ordered for 35 pax for delivery on 11th Sep, 6:30PM
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