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"Not recommended. Unhappy customer."

Review of Empire Food Catering Pte Ltd by Ms Vivien

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Reviewed on 18th May 2020
More:
Food
Service
Value
  • Ms Vivien
  • Friends/Family Event
  • Hougang Street 91
  • 27th Apr 2020
  • 4 Pax
Not recommended. Unhappy customer.
Reviewed on 18th May 2020 Verified Purchase
Ordered tingkat dinner for 4 pax. Each dish was squeezed into 1 bowl - very miserable portion fpr 4 pax. The soup came in 2 bowls but each bowl was only half full.

The caterer imposed an additional $10 for disposable container when the staff ... More called me to make payment. When I ordered through foodline, there was no indication of this.
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Family Deluxe (Dinner) - 10 days
provided by Empire Food Catering Pte Ltd
First time ordering from merchant: Yes
Will recommend this merchant: No
Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review
Responded on 1st Jul 2020 09:52 AM
Dear Ms. Vivian,

Our sincerest apologies on your incident, the portion should not be half filled, we will review with the kitchen and ensure such things would not happen again. As for the additional charge, there was a technical error on ... More Foodline’s webpage that delayed the update of the price.

Thank you for choosing Empire Food Catering, we hope to receive your continuous support as we strive to serve you better.

Best Regards,
Empire Food Catering
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FoodLine Authentic Review

 Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.0/ 5 All reviews
Most favourite dish: Curry Chicken
309 reviews in total by past customers
A customer just placed an order for delivery on 14th Nov, 10:00AM
(Ordered 2 hours ago)
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