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"Room for improvement for texture and flavours."

Review of U FAMILY TINGKAT by Ms Wendy Seow

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5.0 /5
(Verified Purchase)
Reviewed on 19th Apr 2026
More:
Food
Service
Value
  • Ms Wendy Seow
  • Tingkat/ Daily Meals
  • Ang Mo Kio Avenue 4
  • 13th Apr 2026
  • 2 Pax
Room for improvement for texture and flavours.
Reviewed on 19th Apr 2026 Verified Purchase
The rice can be pretty hard and dishes no gravy. Soups at times are salty and too much of fried food/processed food (e.g cheese tofu) I did indicate no seafood and 1 of the menu came ebi. Not for my liking unfortunately.
Single Meal 5 Days Tingkat (3 Dishes 1 Soup/ 4 Dishes) [For First-Time trial customers only]
provided by U FAMILY TINGKAT
First time ordering from merchant: Yes
Will recommend this merchant: Probably
Evian from U FAMILY TINGKAT responded to this review
Responded on 19th Apr 2026 02:31 PM
Hi Wendy,

Thank you for your honest feedback — we really appreciate you sharing this with us.

We’re sorry to hear that the rice texture, soup taste and menu selection did not meet your expectations. We have shared your feedback with our ... More kitchen team and will be making adjustments, especially to:
• Improve rice texture (softer)
• Reduce saltiness in soups
• Review menu balance to reduce fried/processed items

We also apologise for the seafood item served despite your preference — we will take extra care to prevent this from happening again.

We take every review seriously and are continuously working to improve. If you’re open to it, please feel free to reach out to us directly so we can better assist you.

Thank you again for your feedback 💛
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FoodLine Authentic Review

 Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.9/ 5 Last 6 months
Most favourite dish: Almost All Of The Dish
34 reviews in total by past customers
A customer just ordered for 30 pax for delivery on 8th Nov, 5:00PM
(Ordered 27 mins ago)
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