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"Can do better for furnishing, food quality, service"

Review of Pines Food Delight by Ms Wong WT

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3.0 /5

(Verified Purchase)

Reviewed on 28th Feb 2023

More:

Food

Service

Value

Ms Wong WT
Corporate/Company Event
24th Feb 2023
100 Pax

Can do better for furnishing, food quality, service

Reviewed on 28th Feb 2023 Verified Purchase

Food quantity for dishes (eg fish, kueh) insufficient for 100+ pax compared with some other caterers. Vietnamese sugar cane prawn was not prawn but a very salty fishball. Setup looked bare. They only collected the setup at 7pm when the original ... More communicated time was 2.30-3pm, making our people wait.
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Standard Menu: $13.00
provided by Pines Food Delight

Favourite dish: Hong Siew tofu

First time ordering from merchant: Yes

Will recommend this merchant: No

Rachel Kweh from Pines Food Delight responded to this review

Responded on 1st Mar 2023 06:25 PM

Dear Ms Wong,

We apologise for your experience. I am currently checking with the kitchen with regards to your items. We appreciate your feedback and aim to better serve all customers by bettering our systems. Thank you.

You can contact us ... More directly at sales@pinesfood.com.sg and we will arrange to send out a gift platter to you.

Regards,

Rachel
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FoodLine Authentic Review

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Review Summary

Customer rating: 4.0/ 5 Last 6 months

Most favourite dish: Vietnamese Grilled Lemongrass Chicken

78 reviews in total by past customers

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