KY's review

Ordered for 6pm and was informed that the food will come between 5 to 7. In the end the food came only at 7.53pm, by which time the old folks were getting a little impatient and the younger ones were getting gastric pains. I seriously think we ... More deserve some form of compensation for this bad service. I had high hopes for this order given that it is by Tunglok group. However the order being late by nearly an hour with no update or heads up prior is really quite unacceptable.

That being said, the chicken was fantastic; it came neatly sealed and was still piping hot. The fish maw soup was terribly salty - we just gave up and threw it away, while the schnitzel was quite tough. Portions were good. I enjoyed the dessert quite a bit too.
Show less

Was not expecting such a big log cake. I think most of the cost of my meal probably went to that. The salmon is a little hard, possibly overcooked. Pumpkin rice was great. I have never been as happy with a main in my previous orders from other ... More caterers. Generally food is ok.
Show less

Caterer did not contact me at all so up to the last few days I was still checking with foodline who tried reassuring me that the order was accepted. On the day of the event, still no sight nor sound and I was getting really anxious that the order ... More fell through. I was all ready to order from another restaurant when a msg came in from foodline 11min after the supposed delivery time saying the food was picked up and was on the way. Within 1 min or so, the delivery guy appeared. While the quality of the food was exceptional, the uncertainty of it all was quite unnerving. I really did not want to go to my FIL empty handed after promising him a really nice meal. All my previous bookings with foodline were always followed up with direct confirmations from the caterer themselves. So I honestly feel a follow on call after confirmation by the caterer would be good.
Show less