Vanessa's review

Thank you for bringing this to our attention, and we’re very sorry for the unpleasant experience. We have checked with our team and followed up with the kitchen, and we replied on the same day. The kitchen has confirmed that there are no birds in ... More the kitchen, and what you found was likely part of the vegetable stem, but we completely understand how concerning it must have felt.
Thank you once again for your feedback. Your input is important to us, and we hope to have the opportunity to serve you again. :)
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Hi Ms Vanessa, thank you for taking the time to share your feedback with us 🙏

We sincerely apologise for the inconvenience regarding the brown rice. On that day, we unexpectedly ran out of brown rice during preparation. To avoid delaying your ... More meal, we replaced it with white rice, and immediately refunded $1 to you.

We understand this was not the choice you originally selected, and we are truly sorry that it affected your experience. We have since tightened our stock planning to prevent this from happening again.

Thank you again for giving our Tingkat a try. We will continue improving our flavours, consistency, and delivery timing. We appreciate the opportunity to learn and do better. 🙏
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