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East West Fusion

4.3 / 5 (1,526 reviews) 4.9 / 5 in the last 6 months
MUIS certified caterer FoodLine verified reviews
On-time delivery*87%
Food Quality4.0 / 5
Service & Communication4.3 / 5
Value4.0 / 5

Customer Photos (1205)

Reviews (1,526)

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1,430 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Sandie Fun
Ms Sandie Fun Verified Purchase
4.0 / 5

Good customer service but too much processed food

Customer service (James) was prompt. Delivery timing was inconsistent and often as early as 9 am for lunch. Overall, food was acceptable but lacks variety so several items were repeated over the 20 days. The 4th dish is really just a snack and we often get chives dumplings or something similar. There's a lot of processed food and the meat dishes were mostly made from frozen meat. We have tried several caterers since CB last year so we can tell that it's not value for the price paid compared to other caterers at this price point.
20 Days Lunch Tingkat Package (Weekdays Only) 20 Days Lunch Tingkat Package (Weekdays Only)
Mdm Rachel Wong
Mdm Rachel Wong Verified Purchase
5.0 / 5

Ordinary food but exceptional service.

There was nothing too special about the food as it tasted pretty much like tingkat food. Their service was excellent as they accepted my late order for a next day lunch delivery, so the response had been really prompt. I realised not all caterers are able to do that. And the food arrived before expected delivery time.
A
Ms Amelia Verified Purchase
5.0 / 5

Overall, no issues.

Good service and accepted my order even though I sent it last minute. Food can include more processed stuff like sausages. delivery usually comes later than other caterers, around 12-1 for lunch, which I suppose is good if you don't want it to go cold. Overall everything is good.

Delivery Feedback

Based on 1,947 customer responses.

  • On time or up to 30 min early: 1,696 (87.1%)
  • More than 30 min early: 171 (8.8%)
  • Late: 80 (4.1%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 1,606
  • Less than 10 min early: 6
  • 10–15 min early: 26
  • 15–30 min early: 58
  • More than 30 min early: 171
  • Less than 10 min late: 4
  • 10–15 min late: 16
  • 15–30 min late: 25
  • More than 30 min late: 35

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A customer just placed an order for delivery on 2nd Nov, 11:30AM
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