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Fu Kwee Caterer Pte Ltd

4.5 / 5 (660 reviews) 4.3 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*76%
Food Quality4.3 / 5
Service & Communication4.3 / 5
Value4.3 / 5

Customer Photos (1676)

Reviews (660)

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37 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mr Daniel Lim
Mr Daniel Lim Verified Purchase
2.0 / 5

Horrible experience with Fu Kwee Caterer

3 days before my event, I contacted the caterer to check setup time. The caterer did not respond at all.

On the event day, the caterer arrived 15 minutes before food ready to serve time. Took 15 minutes to setup and food was cold. The caterer also missed out my dessert and did not inform.

Horrible customer service. Will NOT order again.
MY
2.0 / 5

Unexpected of disappointed circumstances occurred .

Unexpected of disappointed circumstances occurred
Ordered from Fu Kwee as we had tried previously for company event. It was pretty good previously. This is 3rd time ordering from Fu Kwee . This time however was an utter disappointment!
Event day, caterer did not appear as requested time. Requested ready by 12pm but the driver reach at 1.15pm.We try to whatsapp and call in to the person in charge (Foodline), the person give us the answer is the kitchen forgot our order, they think the order is other day.
The dish “Curry Chicken” is our first choice, Unfortunely, they mentioned due to kitchen not yet prepare our order, the “Curry Chicken” is frozen and reheat take long time, if we wish to remain the same dish, we need wait until 2pm.And the “Sweet & Sour Pork”also need to take long time to cook, they asked us to change to another dish. The food are not up to expectation (especially “Hainanese Pork Chop” was pretty hard to bite and tough).
We order the no set up package @20pax, it’s disappointed the portion was like for 10 pax portion! it’s not enough to serve. The desert “Grass Jelly & Longan” also very little and not enough for 20pax. Food and desert were insufficient so we have to prepare more drinks for our staff and guests
We are so upset as we have spent a lot of effort for the event but in the end the foods catering spoil our celebration day for the colleague’s farewell event, all staff and guests are very hungry wait the food from 12pm until 1.15pm.
I hope the review was constructive
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June Ng
June Ng Verified Purchase
3.0 / 5

Good portions, average taste

Catering arrived on time which was a good start and food looked presentable. The dishes generally tasted ok except for the fried hokkien noodles which all my guests feedback was too salty. Was looking forward to the bo bo cha cha but was quite disappointed with the lack of ingredients inside.
Mr Philip Seow
Mr Philip Seow Verified Purchase
3.0 / 5

Quality of food not guaranteed and service lapse(no warmer)

All the trays did not have a cover/ lid, just covered with transparent clear wrap (there’s holes). The beancurd (mushroom with beancurd) tasted sour and the buns for the beancurd were hard (feedback from guests within an hour after buffet was set up): other dishes were not up to expectation.
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Wen Cai
Wen Cai Verified Purchase
1.0 / 5

Worst catering ever.

Catering arrived late, suppose to set up and ready by 1pm. But, the setup was complete at 140pm and the person forget to bring the food covers and chairs. In the end, my guest have to sit on the floor to eat their lunch. Also, it was raining at 2pm, the foods were contaminated with rain water as they did not bring the cover. The driver went back to take the chairs and food cover and came back at 240pm. Half of my guest went back home early as it was an u pleasant experience for all. My wife was so upset as we have spend a lot of effort for the decoration but in the end the foods catering spoil our celebration day for our baby boy shower. will like a seek an explanation why they can forget to bring the food covers as it was suppose to be in as to prevent food contamination and hygiene purpose.
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Mr James Tan
Mr James Tan Verified Purchase
3.0 / 5

Simple, 25pax, not fussy on table setup just want warmers.

Food came slightly earlier which was good but all the trays does not have a cover/lid, just covered with transparent clear wrap (there's holes). Table setup was just purely table with clothes, no flora deco etc. unlike from other caterer I have ordered. Recommended dishes were Luo Han Veg and Yam paste, rest was very normal or not up to expectation (especially lemon chicken came without lemon sauce and was pretty hard to bite like make up mostly of flour).
Other Food Items or Photos of Event (Please fill in below)
AL
Mr Alex Liu Verified Purchase
3.0 / 5

Disappointment and a far cry from its usual high standards

Ordered from Fu Kwee as we had tried previously for our baby one year birthday. It was pretty good previously.

This time however was an utter disappointment.
Ordered it for Chinese New year. The pork trotter tasted spoilt. There was a weird sourness to it that should not be.
The duck meat was overly gamey.
The Kai Lan stalk was tough to bite as well.
The other food was otherwise mediocre.

The standout winner was the Eight Treasure Fragrant Rice In Lotus Leaf. It was the only one that tasted good and was kind of the saving grace for the whole meal.

Delivery Feedback

Based on 528 customer responses.

  • On time or up to 30 min early: 403 (76.3%)
  • More than 30 min early: 26 (4.9%)
  • Late: 99 (18.8%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 348
  • Less than 10 min early: 6
  • 10–15 min early: 24
  • 15–30 min early: 25
  • More than 30 min early: 26
  • Less than 10 min late: 2
  • 10–15 min late: 25
  • 15–30 min late: 28
  • More than 30 min late: 44

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A customer just ordered for 30 pax for delivery on 15th Nov, 5:30PM
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