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Hewtop Catering Pte Ltd

4.3 / 5 (7,605 reviews) 4.6 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality4.0 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (4150)

Reviews (7,605)

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7,605 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

TY
Mr Terence Yeo Verified Purchase
4.0 / 5

Good food and value for money

I find the dishes generally tasty and nice. It is good value for money but lately I realized that for my next order there will be GST charge which was not communicate earlier.

I do not like lady finger and braised pork trotter, so please replace with other dishes should on certain day those dishes are served. Thank you.
JT
Ms Janet Tan Verified Purchase
5.0 / 5

Delivery timing too early and food was disappointing

We ordered from Hewtop Catering. The Tingkat was delivered to our place at 3pm. This is way too early for dinner as we return late from work most times. We feedback to the company and they allowed refund for the balance.

We find the dinner on the first day of delivery not satisfactory. The Rendang chicken on the menu was replaced by Soya Sauce chicken. This dish did not look and taste fresh, as if it was not cooked on the same day. The minced chicken with preserved vegetables was disappointing. There was no preserved vegetables but frozen mixed instead. The worst dish was the ladyfingers. The vegetables was so old that it was so tough to chew.

We are however pleased with the customer services of FoodLine Sales. Thank you Ai Ying.
Mdm Jenny Tan
Mdm Jenny Tan Verified Purchase
4.0 / 5

Can be better

Food was decently sized, however quality was overall not very good, Soups were consistently bad and the seasonal vegetable items usually wasn't very good also. Meat dish was usually ok. Had one day where the driver didn't deliver had got 1 day replacement instead

Delivery Feedback

Based on 7,133 customer responses.

  • On time or up to 30 min early: 5,725 (80.3%)
  • More than 30 min early: 1,226 (17.2%)
  • Late: 181 (2.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 5,577
  • Less than 10 min early: 24
  • 10–15 min early: 38
  • 15–30 min early: 86
  • More than 30 min early: 1,226
  • Less than 10 min late: 9
  • 10–15 min late: 18
  • 15–30 min late: 42
  • More than 30 min late: 111

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A customer just ordered for 23 pax for delivery on 28th Nov, 11:30AM
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