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Hewtop Catering Pte Ltd

4.3 / 5 (7,604 reviews) 4.6 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality4.0 / 5
Service & Communication4.2 / 5
Value4.1 / 5

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Reviews (7,604)

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7,604 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mr Reeve Cheong
Mr Reeve Cheong Verified Purchase
5.0 / 5

Decent Tingkat with room for improvement

The menu has a reasonable variety, but it can get repetitive over time. The deliveries are mostly on time, but to early for my case (before 3pm for dinner). Customer service is responsive, though it sometimes takes a bit of follow-up to resolve issues.

It’s a convenient option for busy schedules, but there’s room for improvement in terms of consistency and variety. I’d recommend it if you’re looking for an easy way to get meals delivered, but don’t expect perfection.
Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes)
Mr Calvin Kwa
Mr Calvin Kwa Verified Purchase
3.0 / 5

Room for improvement on food quality

On 2 occasions received prawn dish while I requested no seafood for this order. Anyway, this was compensated with 2 dishes upon feedback regarding this incident. Overall, the food quality can be better as family members' feedback almost every dish is cooked with lantern pepper, and this is slightly spicy for them.
V
Ms Vivian Chong Verified Purchase
4.0 / 5

Review

We have been with Hewtop for nearly two years. During this time, the food quality has consistently met my expectations. However, lately, there have been issues such as repeated dishes for consecutive days, and the steamed fish has also had a strong smell.

Despite these recent concerns, I have just renewed the contract. I hope to see the same level of quality we experienced before.

Delivery Feedback

Based on 7,132 customer responses.

  • On time or up to 30 min early: 5,725 (80.3%)
  • More than 30 min early: 1,225 (17.2%)
  • Late: 181 (2.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 5,577
  • Less than 10 min early: 24
  • 10–15 min early: 38
  • 15–30 min early: 86
  • More than 30 min early: 1,225
  • Less than 10 min late: 9
  • 10–15 min late: 18
  • 15–30 min late: 42
  • More than 30 min late: 111

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