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Hewtop Catering Pte Ltd

4.3 / 5 (7,604 reviews) 4.6 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality4.0 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (4150)

Reviews (7,604)

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7,604 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mr KC Tan
Mr KC Tan Verified Purchase
5.0 / 5

New year..New taste!

As we approach another new year, I must give compliments to Hewtop for the monthly food menu been providing. There are a few food dishes that are worthy to comment and here's our top 3.
1) Sweet & Sour Chicken - Surprising the taste is great even it is reheated, a well-balanced flavor to savour! Truly using soft chicken meat is the key.
2)Mixed steam egg - This may be a simple dish, but to steam to perfection is not an easy task. It is very creative of Hewtop to do an add-on to the steam egg to make it one of our “all-time” favorite!
3) Salt & Pepper fish slices - Another clever use of spice to make fish slices so tasty…the pepper gives the dish a unique taste!
A
Mr Adrian Zhong Verified Purchase
4.0 / 5

Significant dropped in food quality

3rd or 4th repeated order. Portion is still good. But, quality and taste of the food has dropped as compared to the past. There were more misses this time. The dishes in the last month displayed, in my opinion, either laziness in preparation of menu and food, or signs of overwhelming orders. Frequency of processed food such as meat/fish balls, fish cake and chicken sausages has increased to about once to twice a week. Stir fried cucumber came with large thick cuts and seeds not removed at all. Some green vegetables such as Xiao bai cai came uncut and tasted smelly/bitter/pungent (signs of the vege not washed properly?). Seasonings used on fried fish slices were on the salty side. Some soups were cooked with deep fried food and this caused the entire soup to be oily. One example is shown in the photo. Overall, it was a disappointing month as dinner experience was really bad that I wasn't looking forward to dinner towards the end of the 20 days.

Hopefully Hewtop will find and address the reasons that caused such significant dropped in food quality soon.
Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes)

Delivery Feedback

Based on 7,132 customer responses.

  • On time or up to 30 min early: 5,725 (80.3%)
  • More than 30 min early: 1,225 (17.2%)
  • Late: 181 (2.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 5,577
  • Less than 10 min early: 24
  • 10–15 min early: 38
  • 15–30 min early: 86
  • More than 30 min early: 1,225
  • Less than 10 min late: 9
  • 10–15 min late: 18
  • 15–30 min late: 42
  • More than 30 min late: 111

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