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Hewtop Catering Pte Ltd

4.3 / 5 (7,609 reviews) 4.5 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality4.0 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (4151)

Reviews (7,609)

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7,609 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

CP
Ms Pauline Verified Purchase
4.0 / 5

Thanks to FL-Ms Jenny for her prompt assistance & patience:)

Hewtop Tingkat Food are normal but nice. The food portion are slightly less. Probably can be slightly more abit.Their cooking are more to chinese traditional food & taste not too bad.They provide the microwave container are more convenience for us to reheat the food.They are also having a reasonable price.Due to some reason, I hav to change the menu from lunch to dinner.They are a very understand & kind caterer that allow me to make the change.Delivery man is always being on time for the delivery.My parent did enjoy the food during this period of time.Thank you:)
Mr Calvin Kwa
Mr Calvin Kwa Verified Purchase
3.0 / 5

Quality of food can be improved

One of the dishes (fish cake) was found to be fishy and hard. The taste was sour and believed it to be spoilt food. Feedback to caterer but didn't receive any replacement dish until I reminded them. The replacement dish eventually arrived after 3 attempts; sounds like very unwilling to provide the replacement dish. Overall, the food quality was so-so or at best average standard. The food actually always arrives on time, but the service can be better in view of the above incident for my case.

Delivery Feedback

Based on 7,137 customer responses.

  • On time or up to 30 min early: 5,728 (80.3%)
  • More than 30 min early: 1,227 (17.2%)
  • Late: 181 (2.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 5,580
  • Less than 10 min early: 24
  • 10–15 min early: 38
  • 15–30 min early: 86
  • More than 30 min early: 1,227
  • Less than 10 min late: 9
  • 10–15 min late: 18
  • 15–30 min late: 42
  • More than 30 min late: 111

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A customer just ordered for 90 pax for delivery on 22nd Nov, 8:00AM
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