Hock Hoe Heng Catering

Hi, thank you for sharing your feedback with us. We’re sorry to hear that the portions did not meet your expectations, especially for the Sweet & Sour Pork and Curry Chicken.

We take portioning seriously and will be reviewing this with our kitchen team to ensure that the quantity prepared is appropriate for the number of guests ordered. We also apologise for providing only 2 serving scoopers and will take note to provide sufficient serving utensils for larger orders. Also our drivers have spares equipment and cutlery you can request for if found or deem not enough for you :)

We truly appreciate you highlighting this to us. We hope you’ll give HHH Catering another opportunity to serve you, and we’ll do our best to provide you with a much better experience on your next order

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations, and we understand how important every detail is for an event.

For clarity, the food and setup were delivered on time for your 12:00 pm event, and the Yu Sheng was freshly prepared on the same day at approximately 10:30 am. While the Yu Sheng was delivered, we acknowledge your dissatisfaction regarding the missing abalone slices and taste preference.

Following the event, our team made multiple follow-up phone calls to check in and ensure everything was agreeable and satisfactory. As a gesture of goodwill, we also refunded the full amount for the Yu Sheng, despite the item being delivered and the issue relating only to the missing abalone slices.

We take all feedback seriously and will continue improving our quality checks, presentation, and communication. Thank you for bringing this to our attention.