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"Spoilt Yusheng was served"

Name: Fortune Mini Buffet @$25.80/pax (w/Yu Sheng & Platter)
Brand: Hock Hoe Heng Catering

Review of Hock Hoe Heng Catering by Mr Rhys Wong

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1.0 /5

(Verified Purchase)

Reviewed on 21st Jan 2026

More:

Food

Service

Value

Mr Rhys Wong
Corporate/Company Event
20th Jan 2026
15 Pax

Spoilt Yusheng was served

Reviewed on 21st Jan 2026 Verified Purchase

By far, my worst experience catering through Foodline.

Nobody contacted me to confirm the order and we only managed to call and get a respond that the food is arriving 15min before the event started.

The packaging and display needed ... More improvement. The food did not look appealing for the price paid per pax.

The yusheng was terrible!!! I ordered an extra portion and both were missing the sliced abalones. The oil used for the yusheng tasted very bad, which ruined the entire tray of yusheng when mixed. I had so much complaints from the guests during the event.
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Fortune Mini Buffet @$25.80/pax (w/Yu Sheng & Platter)
provided by Hock Hoe Heng Catering

Favourite dish: The prawn

First time ordering from merchant: Yes

Will recommend this merchant: No

Thomas from Hock Hoe Heng Catering responded to this review

Responded on 28th Jan 2026 03:07 PM

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations, and we understand how important every detail is for an event.

For clarity, the food and setup were delivered on time for your 12:00 pm ... More event, and the Yu Sheng was freshly prepared on the same day at approximately 10:30 am. While the Yu Sheng was delivered, we acknowledge your dissatisfaction regarding the missing abalone slices and taste preference.

Following the event, our team made multiple follow-up phone calls to check in and ensure everything was agreeable and satisfactory. As a gesture of goodwill, we also refunded the full amount for the Yu Sheng, despite the item being delivered and the issue relating only to the missing abalone slices.

We take all feedback seriously and will continue improving our quality checks, presentation, and communication. Thank you for bringing this to our attention.
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