House Of Catering F&B Pte Ltd

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mdm Cindy Lau Verified Purchase

Dinner tingkat
Pasir Ris Grove
21st Oct 2020
3 pax
Dinner Asian Delight Tingkat - 20 Days

3rd Dec 2020

3.0 / 5

Menu needs to be revised to improve the food quality.

Quality of food is just ok and at times the food can be too oily. It will be great the menu can be catered towards healthy range.

Ms CAMMY WONG Verified Purchase

Tingkat/ Daily Meals
Yishun Avenue 11
28th Sep 2020
2 pax
Dinner Family Deluxe Tingkat - 20 Days

5th Nov 2020

3.0 / 5

Not really recommend this caterer, due to standard drop

This is the 3rd time i renew this caterer.
But the standard drop. Food quality is getting bad.
Stated my requirement not to includes spicy food / fish with bones, but i repeatedly receive spicy food, despite i call in few times to remind them. They did apologies, but no action was done.

Ms Joey Woo Verified Purchase

Daily Dinner
Pending Road
14th Sep 2020
2 pax
Dinner Family Deluxe Tingkat - 20 Days

28th Oct 2020

3.0 / 5

Caterer that I won’t order from again

Menu variety is repeated. For instance, Friday fried chicken Monday still the same...

Taste ok for 1st order but subsequent after few days renewal food taste decline. Request of non spicy and no brinjal which noted for first order but not for renewal on this second order. Order not correct but no replacement which is ok the most we don’t order from them again. The worst was their customer service and eventually blame us for not informing them to exclude spicy, brinjal and curry.

It will be our last order with this vendor effect their entire Le Xin Group.

Mr Puah Sze Ngee Verified Purchase

Tingkat Lunch
29th Jun 2020
2 pax
Lunch Family Deluxe Tingkat - 5 Days Trial

15th Jul 2020

3.0 / 5

Food quality was acceptable. Food portion was ok.

Food quality was acceptable. Food portion was ok. Delivery timing for lunch was about 12.30pm, later as compared to other caterers.

Ms Ng Pei Yun Verified Purchase

Tingkat
Yishun Ring Road
22nd Apr 2020
2 pax
Dinner Family Deluxe Tingkat - 10 Days

7th May 2020

3.0 / 5

Improve food quality

The daily vegetable dish is totally unacceptable .
The soup and meat is still ok after heated up.
Hope the caterer can do better.

Other Food Items or Photos of Event (Please fill in below)

House Of Catering F&B Pte Ltd responded1st Jul 2020 11:01 AM

Dear Ms. Ng Pei Yun,

Our sincerest apologies regarding the dishes. This feedback is of great importance to us as we strive to provide only the best food and service for our customers. We have escalated this issue to the chef and kitchen staff to improve on the quality and consistency of our dishes.

We will strive to serve you better in the future.

Best Regards,
House of Catering F&B

Ms Jasmine kua Verified Purchase

For Dinner
Choa Chu Kang Avenue 3
21st Apr 2020
1 pax
Dinner Family Deluxe Tingkat - 10 Days

30th Apr 2020

3.0 / 5

Tingkat dinner due to CCB

The food came quite late (close to 7pm) for my area. On one of the days, the vegetables turn sour. I ordered for the convenience during CCB but in the end I still need to heat up all the food and it doesn't taste as fresh anymore. I will not order anymore.

House Of Catering F&B Pte Ltd responded1st Jul 2020 11:01 AM

Dear Ms. Jasmine Kua,

Our sincerest apologies regarding your unpleasant experience. Our dinner delivery time ranges between 5-7pm.

Quality of food is of great importance to us and we have escalated your concerns and feedback to our chefs and delivery drivers. As we do not add in any MSG or preservatives to our food, there are chances that food might turn bad when there is a huge temperature change. We seek customer’s understanding to call our hotline when it happens so we can take immediate actions.

Our greatest apologies for the inconveniences caused. We will improve based on your feedback and hope to serve you better in the future.

Best Regards,
House of Catering F&B

Ms esther ching Verified Purchase

Lunch TingKat
Jurong East Street 32
23rd Mar 2020
5 pax
Dinner Asian Delight Tingkat - 10 Days

30th Mar 2020

3.0 / 5

I am not in for tingkat orders.

When the food arrive, the packing are oily some boxes are out of shape.. unpleasing look. Food came 10am (a bit early) where lunch time is 12noon.

Ms Goh Verified Purchase

Tingkat
2nd Dec 2019
4 pax
Dinner Family Deluxe Tingkat - 5 Days Trial

15th Dec 2019

3.0 / 5

Food tends to be on oily and salty side.

The plastic microwaveable containers seems to be too small, many times I noticed food are squeezed tightly inside. Food are also on oily and salty side.

Ms Yang Shushu Verified Purchase

Tingkat/ Daily Meals
C Bukit Batok West Ave 8
10th Oct 2019
2 pax
Lunch Family Deluxe Tingkat - 20 Days

15th Dec 2019

3.0 / 5

Not bad, overall is quite ok. Only rice too hard.

Overall is ok, just that the rice is too hard and there was a mistake sent two vegetables at the same day no meat at all! But overall the food is quite nice!

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Feedback from the caterer:

Dear Ms Yang Shushu,
Thank you for your kind words. We apologise for the inconvenience caused to your and your family members and have since spoken to our drivers/packers to be more careful. We hope to be able to continue to serve you.
Regards,
House of Catering F&B

Mr Yeo Chun Wee Verified Purchase

Tingkat/ Daily Meals
488B Choa Chu Kang Avenue 5
7th Oct 2019
1 pax
Lunch Family Deluxe Tingkat - 20 Days

29th Oct 2019

3.0 / 5

Food Standard dropped after initial first few days

Food was initially good on the first few days, after that the standard dropped tremendously. Fish dishes were specifically taken out of the order and yet it was still sent which is unacceptable.

Delivery Feedback

Based on 426 customer responses.

On time or up to 30 min early: 350 (82.2%)

More than 30 min early: 49 (11.5%)

Late: 27 (6.3%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown

Exactly on time: 322
Less than 10 min early: 1
10–15 min early: 6
15–30 min early: 21
More than 30 min early: 49
Less than 10 min late: 1
10–15 min late: 5
15–30 min late: 8
More than 30 min late: 13

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Reviews (251)

Menu needs to be revised to improve the food quality.

Not really recommend this caterer, due to standard drop

Caterer that I won’t order from again

Food quality was acceptable. Food portion was ok.

Improve food quality

Tingkat dinner due to CCB

I am not in for tingkat orders.

Food tends to be on oily and salty side.

Not bad, overall is quite ok. Only rice too hard.

Food Standard dropped after initial first few days

Delivery Feedback

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