Makan Mate

Thank you for your detailed feedback, we sincerely apologise that your experience did not meet expectations.

Regarding the serviettes, as part of our hygiene and sustainability policy, we provide sealed packs of tissue paper instead of loose serviettes. For a 25-pax order, one 50-sheet pack is our standard, but we will review this practice.

We are particularly concerned about the Sambal Sotong. The sotong should be tender, not mushy and petai is a key ingredient that should have been present. We have escalated this to our kitchen and operations team for immediate review to prevent such oversights. We appreciate you bringing the fish ball seasoning and texture to our attention as well.
Your comments are invaluable for our improvement. We would welcome the opportunity to discuss this further with you directly.

Thank you for allowing us the chance to improve.

Dear Mr Edwin,

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your event last 25 December.
At Makan Mate Catering Services, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. We have done our own investigations and we claimed that we have served the food in good quality and quantity.

​We have prepared the items depends on the number of pax given. We also buffered additional 10% for your event. As checked also, we issued 10 pcs of all the disposables for your event. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by ensuring that we, ourselves, together with our staff will monitor closely to maintain the commitment of having a quality and wholesome food to all of our customer.

We deeply value your relationship with us and we are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us. Feel free to call us at 62642233 or email order@makanmate.com.

Makan Mate Catering Services by Pan Seas Enteprises Pte Ltd