RichFood Group
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Positive: 4โ5 stars. Negative: below 4 stars. Unrated entries appear under All.
Value for money with gd food and service.
First time ordering from RichFood Group
The setup was nice
Very very good delivery service and decent food.
Coming to the food, fried rice was really good (็ฒ็ฒๅๆ) savory and just right. Fried Thai chicken was definya hit too, cereal fish was amazing as such a long period it's still crunchy (couldn't believe the crunchiness toward the end of the time) however a little improvement could be a heavier taste or even a sauce to compliment. The Beancurd was good too as the unami flavour was just right and not overly salty.
However to our shocking, seafood youtiao actually do means seafood ไบ้ฆ if say in local context. We choose this dish because we thought it is the seafood paste in the real Chinese youtiao. Thus we suggest the caterer change the name of this item to prevent misleading information. But nonetheless, this item wasn't that bad but a lot of leftover. The dessert was suppose to be almond longan, however almond was missing and we assumed it was replace by sea coconut. (The caterer did message to ask if everything was alright and how the food taste.) So we feedback this to them and we personally felt that if any ingredient was to be replaced, the caterer could have inform the customer or check if we would like any change of choice. Almond is the soul of this dessert which I think majority can agree and a lot of guests were trying to dig for almond jelly.
Lastly this one we felt is the most feedback.. the cocktail punch is totally EMPTY before even 1hr of the event. We catered for 60 pax, a lot of kids even, and the juice wasn't enough at all..this send us panic and worry and got some of our relatives to rush down NTUC to buy mineral water and cordial juice for guest.. at that point of time, only 75 percent of our guests reached. Usually in a party, the drinks would be the over catered item, I do not remember any buffet I went drinks can be emptied before buffet ended. Everyone was shock and guests waited quite long for our emergency refill. This is a very embarrassed situation. We do hope to know more about the insufficient of drinks though.
In a nutshell, this buffet is considered value for money and I dun mind to order for any other event that is coming up again... Especially this particular delivery man, I would really like to give special credit... Thanks
RichFood Group responded6th Nov 2024 05:08 PM
Dear Ms Ong,
Thank you so much for your detailed and thoughtful feedback! Weโre thrilled to hear that our delivery team made a positive impression. We understand how important it is to have friendly, patient, and helpful service, especially in the midst of a busy setup, and weโre so glad our delivery professional contributed to a smooth experience for your event.
Itโs also wonderful to know our efforts in preparing these dishes were appreciated, and weโll keep in mind your suggestion to add a sauce for the cereal fish to enhance its flavor.
We regret that there was a substitution in the almond longan dessert without prior notification. Communication is essential, and weโll take steps to make sure our team confirms with customers in advance if an ingredient needs to be substituted. Thank you for bringing this to our attention.
Lastly, weโre very sorry to hear about the cocktail punch running out too early. This is certainly not the experience we want for our customers. We understand how crucial beverages are, especially with young guests, and will review our portioning guidelines to prevent this in the future.
Your feedback helps us grow and improve, and we genuinely appreciate your understanding. We look forward to serving you again and delivering an even better experience. We will also be sure to commend our delivery team for their excellent service!
My gust were not very happy about the food. wouldn't try aga
RichFood Group responded23rd Sep 2024 03:41 PM
Dear Ms Emlyn,
Thank you for your feedback in your recent buffet order. Weโve reviewed your concern with our kitchen team, and assuring you that the dishes were fully cooked.
We apologize for any confusion, and we hope to have the opportunity to serve you again.

















