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Robert Catering Services

4.2 / 5 (964 reviews) 4.7 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*75%
Food Quality4.0 / 5
Service & Communication4.1 / 5
Value4.0 / 5

Customer Photos (669)

Reviews (964)

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114 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Grace
Grace Verified Purchase
3.0 / 5

Ok-ish

First time ordering from Robert - in general the experience was ok but food was on the oilier side and customer service is not as responsive as other caterers.
Choose one
Alex Lim
Alex Lim Verified Purchase
2.0 / 5

Cheap but no value

Tried this catering because of the good reviews. Turns out to be disappointing. Some days food was just average. Other days can be quite bad. Some dishes were even very salty. Although this is one of the cheaper options but you can get better value elsewhere
Lim Jun Qi, Shawn
Lim Jun Qi, Shawn Verified Purchase
3.0 / 5

Ok ok food

Food was delivered early. Food was quite little. Everyday was almost the same food (chicken). Food was delivered when asked to postpone but caterer extended it.
Mr Calvin Kwa
Mr Calvin Kwa Verified Purchase
3.0 / 5

Many areas for improvement

Admin side can be better managed as my request to skip meals on certain dates, the dinner still deliver on that very day. On one occasion, the dinner didn't arrive, but that day supposed to have my dinner. Very confusing management for skip meals process. Food tasted salty on many occasions and received charred egg dish on one occasion. Although complained was well received but the management promised to compensate one dish for the incident did not take place. In view that my order request no spicy and seafood, I have received numerous "happy meal" as a substitute. Not sure why this kind of standard this caterer is trying to show. The comms channel with the caterer can be better improve too.
L
Ms Low Verified Purchase
1.0 / 5

Not value for money

Portions are small, not enough for mum who has smaller appetite. Ordered 4 dishes but was given 3 dishes 1 soup. Continued to receive 3 dishes 1 soup even after I informed them about the error. Informed them again about wrong order and also that the soup container broke and all soup came out, nothing to drink. They never replied but gave us the correct 3 dishes 1 soup after. Some dishes on the 30day plan are tasty. Soup usually 2 small chicken pieces
Ms Jasmine Chow
Ms Jasmine Chow Verified Purchase
3.0 / 5

Decent Food

Repeated order, food taste is acceptable. Delivery timing varies, sometimes early sometimes late~~~~
Mr Lim Xuan Yu
Mr Lim Xuan Yu Verified Purchase
3.0 / 5

Average food and service

Food was generally ok, except for a few dishes. the prawn was horrible, unfresh and completely stick to the skin.

food usually arrives early at around 10.30am, except for 1 day which arrives close to 2pm.

Delivery Feedback

Based on 1,320 customer responses.

  • On time or up to 30 min early: 995 (75.4%)
  • More than 30 min early: 225 (17%)
  • Late: 100 (7.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 913
  • Less than 10 min early: 5
  • 10–15 min early: 30
  • 15–30 min early: 47
  • More than 30 min early: 225
  • Less than 10 min late: 4
  • 10–15 min late: 15
  • 15–30 min late: 32
  • More than 30 min late: 49

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A customer just ordered for 100 pax for delivery on 20th Nov, 5:30PM
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