Robert Catering Services

First time ordering this Tingkat dinner from Robert Catering. Customer service over WhatsApp is not very responsive. Received two seafood dishes (LaLa/Sotong ring) on two occasions although I have highlighted no seafood for my order. On the third day of my order, received a message from caterer that the vehicle broke down and no dinner will be delivered for that very day. This incident caused much inconvenience to make alternate arrangement on our dinner. Have informed to cancel dinner on a few days but received the dinner delivery on 2 occasions despite no dinner is expected. This has caused food wastage on the 2 occasions. Overall, this caterer has much room for improvement in terms of communication and alternate vehicle in the case of vehicle broke down situation. Food wise is of acceptable standard at this price point.

Food taste is fine.

What I not satisfied is that my order was for 3 dishes and one soup. However, I usually got was only one meat with two vegetables.

Ordered for dinner but food was mostly delivered before 2pm, way too early and left to turn bad or some dishes will turn slimy. Tried to feedback but I think it’s hard to change what time they will prepare the food in the kitchen even if they can deliver later. Food is mostly too too salty and with processed food. Soup was also salty and not tasty. The veggie dish quality is bad, veg is not fresh, for eg. beans has turned black at the edges, not healthy to consume. There are definitely better options out there like Kim Paradise Tingkat that is only slightly more expensive but their food quality and taste is far more superior. Unfortunately they don’t deliver to my location which leds me to continue my search for a suitable Tingkat. Will not order from Robert Catering again…

Overall was satisifed with the food. Except the lunch was almost reach the end of the timing 1.30 pm, then it is delivered. Would like to have earlier at the most 12.30 pm.

Delivery time not consistent - sometimes later than 7 pm and at times around 4 pm. Also, wrong orders received on a few occasions e.g. came once without ordered rice, came once without soup.

Meat dishes are limited as caterer is halal-certified. Not much green vege dishes too. Also no weekly menu to know what dishes we are getting for the day.

First and last time i will order from them. VERY BAD SERVICE!!!

Ordered the Trial 3days Tingkat dinner to try when I only received food for the 1st day. to my disappointment, I must say they are unprofessional and goes MIA without prior notice. I ordered food for my children, but in the end this happens.

Below is what i encounter:

2nd day around 5pm, the food have not received. Called to check they said the Kitchen has some issue this noon and has been fixed. food is on the road. Still can tell me that the website stated clearly that dinner is from 4-6pm and hang up my phone abruptly.

So fine I waited. close to 6pm, food still not arrived. This time they get the driver to call me. Driver said the delivery guy is first day and ask me to be patient.

3rd day, totally no calls and no delivery. don't even want to pick up my calls anymore.

Food variety was fine initially but the quality degraded nearer to the Chinese New Year period. Sausages were served at least thrice during a 20-day period. Delivery times were unpredictable - it could vary from 3.30pm to 5.15pm. Response time was poor, my WhatsApp messages were ignored over several occasions.

It is generally ok. It would be better if there are lesser fried food - Feedback on this has been provided, however, no improvement has been made.

Food is okay but recently there were some dishes that are spicy and I specified no Chili when I purchase the tingkat.