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Robert Catering Services

4.2 / 5 (964 reviews) 4.7 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*75%
Food Quality4.0 / 5
Service & Communication4.1 / 5
Value4.0 / 5

Customer Photos (669)

Reviews (964)

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114 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Irene Koh
Ms Irene Koh Verified Purchase
3.0 / 5

Need room for improvement.

Food portion was small for 2pax (especially on first day).
Would be better if delivery person could just ring doorbell before leaving.
Not sure why there are no pork dishes.
MY
Mdm Yeo Verified Purchase
3.0 / 5

Try to improve on your services. Try to be punctual too.

I was not very happy with the food & services provided by this tingkat caterer.
Delivery time was not punctual & food portion given was not enough for 2 person.
Overall food was ok.
Hope they can improve on the delivery timing.
Xiao Hui Lim
Xiao Hui Lim Verified Purchase
3.0 / 5

Average food with flavourful soup

Was disappointed the first day when saw the food. Mayb cos higher expectations were there after reading reviews. Generally food is ok, but i see repeat food even for 3 days trial although they tried to cook it via diff sauce/ ways. Soup is flavourful, the only thing my kid like.
Special 3 days Trial Promotion! (first time customer only!)
Ms Sandie Fun
Ms Sandie Fun Verified Purchase
3.0 / 5

Food is warm and on time but portions too little

We like that the food is still warm on arrival and reaches us between 11am to 12pm. However, food portions are to little even for light eaters like us. A lot more processed food used compared to other providers. Internal processes need improvement e.g. slow response from customer service, no time stamp on food until we asked for it, no weekly menu provided, delivery cancelled at short notice without valid reason.
20 days Trial Package 20 days Trial Package
Ms Lena
Ms Lena Verified Purchase
3.0 / 5

Flexible service regards my requirements

The dishes so far is fine. Flexible service regards my requirements. But recent change of delivery time was late hope the time to be more consistent like previous.
Ms Doreen Luah
Ms Doreen Luah Verified Purchase
3.0 / 5

Nothing much to comment due to bad impression on the 1st day

Missed out the delivery of rice for 2 pax on 1st day, so we requested the driver to send it but was told to replace with something else on the 2nd day.. How to eat without the rice?? So I called up the caterer to deliver the rice no matter what on 1st day. It was delivered but it leaves a bad impression for me.

Delivery Feedback

Based on 1,320 customer responses.

  • On time or up to 30 min early: 995 (75.4%)
  • More than 30 min early: 225 (17%)
  • Late: 100 (7.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 913
  • Less than 10 min early: 5
  • 10–15 min early: 30
  • 15–30 min early: 47
  • More than 30 min early: 225
  • Less than 10 min late: 4
  • 10–15 min late: 15
  • 15–30 min late: 32
  • More than 30 min late: 49

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