Robert Catering Services

Ordered the 3-days trial lunch from Wed to Fri. And, I was anticipated as this was my 1st time tingkat order.

1st day was ok, delivered around 12 noon. Called around 11am+ to confirm as I saw reviews there were missing delivery incidents. Food was quite simple nice and sufficient for 2 pax.

2nd day, didn't call beforehand as there was delivery on the 1st day. cooked the rice and waited until 1.30pm, so called up and checked. After a few calls I was told that there was no delivery due to their account girl made a mistake & website issue. They proposed to deliver around 3.30pm instead which I rejected & counter propose to make it for dinner instead but they did not agree. Then, they proposed to deliver another day which is the following Mon and I also rejected. I'm not trying to be nasty but I had my reason why I chose Wed to Fri due to my Mom had her day surgery & I wfh to take care of her.

So, there was no agreement for the replacement, I requested to refund the remaining 2 days meal. I'm couldn't comprehend why they will missed out the 2nd day meal if they were able to deliver on the 1st day. I wouldn't want to comment on their internal system but just don't understand why such incident will happened if there was a proper system to run the orders.

That's it. This incident made me think twice to order any tingkat already. We are so dependable on the timely & sure-to-deliver meal but at the same time worry about whether we would got the dishes or not. I wouldn't want to call up every day just to make sure I have my dishes.

Food was ok. Delivery was early. Lesser fried food like nuggets and the like would be appreciated.

So far my family enjoy the dishes from this caterer. Only once in a while it's below our expectations.

In general, food is pretty good, of course can be better. Not responsive via whatsapp. Think they prefer via phone call.

Good food with consistent output.

have been ordering and will be reordering again in the future...

It is generally ok. It would be better if there are lesser fried food - Feedback on this has been provided, however, no improvement has been made.

My family loves the dishes. Only sometimes at the beginning the food was not sent on time. But we like the food.

Missing the first day. called to ask, they give me the reason is somebody steal my meal. Food are okay but the service can be better..

We have ordered a few times from this caterer. The food was good and generous, we like the soup especially.

1st day delivery is missing, overall taste is good, the portition is a bit small, the response is good