U FAMILY TINGKAT review

Thank you so much for your kind review and for choosing us 😊

We’re really glad you enjoyed the food and the complimentary abalone. Your feedback means a lot to our team.

We also appreciate your understanding regarding delivery timing. As ... More we prepare meals fresh daily, occasional delays may happen due to traffic or route conditions, and we’re always working on improving this.

Thank you again for your support. We hope to have the pleasure of serving you again!
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Thank you so much for your incredibly kind and thoughtful review — it truly means more to us than words can express ☺️

We are deeply grateful for your trust in allowing us to serve your elderly parents. Understanding their dietary ... More preferences and special needs is something we take very seriously, and we’re really glad to know that our efforts made a positive difference for them.

Your words about our patience, responsiveness, and cooking with care truly encourage our entire team. For us, it’s not just about providing meals, but about supporting families and looking after the well-being of those who matter most to you.

Thank you once again for your encouragement and trust. It is an honour to be part of your parents’ daily meals, and we will continue to serve with the same heart and dedication 💛
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Thank you very much for taking the time to share your experience with us 😊

We’re really glad to hear that you enjoyed the food, found the portions reasonable, and that our delivery was consistent and punctual — that means a lot to our ... More team.

We also truly appreciate your honest feedback on value. We take this seriously and will continue to review how we can better balance quality, portions, and pricing for our customers.

Thank you once again for trying our 3-day trial, and we hope to have the opportunity to serve you again in the future ☺️
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Thank you so much for your kind review 🙏
We’re truly glad to hear that your brother enjoyed the meals, especially during his recovery period. It means a lot to us that our food could bring him comfort and something to look forward to every ... More day.

Thank you for trusting U Family Tingkat to take care of his lunches.
We will continue to do our best — fresh ingredients, homestyle cooking, and heartfelt service daily ❤️

If you or your brother ever have any preferences or requests, feel free to let us know anytime. Wishing him a smooth and speedy recovery!
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Hi Ms Vanessa, thank you for taking the time to share your feedback with us 🙏

We sincerely apologise for the inconvenience regarding the brown rice. On that day, we unexpectedly ran out of brown rice during preparation. To avoid delaying your ... More meal, we replaced it with white rice, and immediately refunded $1 to you.

We understand this was not the choice you originally selected, and we are truly sorry that it affected your experience. We have since tightened our stock planning to prevent this from happening again.

Thank you again for giving our Tingkat a try. We will continue improving our flavours, consistency, and delivery timing. We appreciate the opportunity to learn and do better. 🙏
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Dear Ms Song,

Thank you so much for your heartfelt review — it truly means a lot to our whole U Family Tingkat team 🙏❤️

We’re really happy to hear that your family enjoyed the meals, and we’re especially touched that your child ... More likes the food too. Knowing that our home-cooked style meals brought comfort and warmth to your home is the biggest motivation for us to keep doing better every day.

We’re also grateful for your kind words about our delivery and customer service. We will continue to stay consistent, improve wherever we can, and serve your family with sincerity and care.

Thank you once again for your trust and support.
We’re truly thankful to be part of your family’s daily meals 💛

With gratitude,
U Family Tingkat
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Dear Mr Lee,

Thank you so much for your kind review and for sharing your experience with us 🙏
We’re truly grateful to hear that you enjoyed our meals and that everything went smoothly from delivery to food quality.

Your encouraging words ... More mean a lot to our whole U Family Tingkat team.
We will continue to stay consistent and do our best each week to serve you with warm, home-style meals made with heart.

Thank you once again for your trust and support — we truly appreciate it ❤️

Warm regards,
U Family Tingkat
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Dear Ms Tan,

Thank you so much for your wonderful 5-star review — we are truly grateful for your kind words and support 🙏❤️

We’re very happy to hear that you enjoyed the generous portions, the variety of dishes, and that the clams ... More and soup were a pleasant surprise for your family. Knowing that your mum loved the meals really warms our hearts — it’s our biggest motivation to continue cooking with sincerity every day.

Thank you again for choosing U Family Tingkat. We will continue to do our best to bring you homely, comforting meals with great value and consistency.

With gratitude,
U Family Tingkat
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Hi Ms Chia,
Thank you for giving our tingkat service a try and for sharing your honest feedback.

We’re really sorry to hear that the soup was too salty and the vegetables were a bit hard for elderly diners. We truly appreciate you pointing ... More this out — your feedback has been shared with our kitchen team and we will definitely work on improving the seasoning and texture moving forward.

We’re glad to hear that you were happy with our delivery updates and service — thank you for highlighting that!

If you continue with us, we hope you’ll see improvements in the coming meals. Feel free to reach out to us directly anytime with preferences or special requests — we’re always happy to help!

Warm regards,
Customer service of A&E Gourmet Tingkat
A&E GOURMET GROUP PTE LTD
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