The customer service via Whatsapp is very responsive and friendly! Food was delivered at the same time daily. Portions are generous and delicious, my family loved it.
Evian from U FAMILY TINGKAT responded to this review
Responded on 6th Aug 2026 10:20 AM
Thank you so much for your wonderful review! ❤️
We’re delighted to hear that you enjoyed our Tingkat meals, generous portions, and responsive customer service.
At U Family Tingkat Singapore, our goal is not just to deliver delicious ... Morehome-cooked meals, but to make caring for your loved ones a little easier every day.
Thank you for your trust and support. We look forward to serving your family again! 😊 Show less
We ordered tingkat for my mom who is super fussy with food, it's very hard to find a food provider that please her that suit her palete.But she enjoyed U Family tingkat with no complaints, she said food is nice. We were so pleased that she enjoyed ... Moreher meals. Show less
Evian from U FAMILY TINGKAT responded to this review
Responded on 30th Jul 2026 12:20 PM
Thank you so much for your kind words and for trusting U Family with your mum’s meals. ❤️
We know how difficult it can be to find meals that suit someone with a particular palate, so it truly means a lot to hear that she enjoyed every meal. ... MoreKnowing that she looked forward to her meals is the greatest encouragement for our team. Thank you for letting us be part of caring for your mum. 💛 Show less
Food was ok but hard to justify their price increase when there are better alternatives at the same price points. packing is iffy, with multiple leaks and spills despite repeated feedback without any service recovery.
Evian from U FAMILY TINGKAT responded to this review
Responded on 16th Jun 2026 11:22 AM
Dear MC,
Thank you for taking the time to share your feedback.
We are glad to hear that you found our food satisfactory. At the same time, we are sorry to learn that our overall service and value proposition did not fully meet your ... Moreexpectations.
Regarding our recent price adjustment, we understand that customers naturally compare options in the market. The adjustment was made alongside significant upgrades to our meals. Unlike many conventional tingkat providers that offer a single protein dish per meal, our current menu includes two quality protein dishes in every meal. This decision was made with our customers’ wellbeing in mind, as adequate protein intake plays an important role in maintaining muscle strength, supporting immunity, promoting recovery, and helping older adults reduce the risk of muscle loss as they age.
In addition, we have invested in higher-quality ingredients, Healthier Choice cooking oil, healthier seasonings, Low GI rice options, and a wider variety of dishes to provide more balanced and nutritious meals for our customers and their families.
We would also like to apologise for the occasional sauce leakage you experienced. While the food itself remained intact, we understand that any leakage can be frustrating and affect the overall dining experience. We appreciate you bringing this to our attention and have continued working with our kitchen and packing team to further improve our packing standards.
Thank you once again for your honest feedback. We value every comment received and will continue striving to improve both our food quality and customer experience.
This tingkat vendor offers higher value protein such as beef and salmon which I don't get from other vendors. The vegetables are crunchy and not mushy most of the time. Other caterer vegetables are usually mushy.
Evian from U FAMILY TINGKAT responded to this review
Responded on 9th Jun 2026 02:39 PM
Thank you so much for your kind review and support ❤️
We’re truly happy to hear that you enjoyed the quality proteins, especially our beef and salmon selections, as well as the freshness of our vegetables.
At U Family Tingkat, we believe ... Morehealthy eating should never mean compromising on taste, variety, or quality. That’s why we focus on providing a healthy tingkat delivery in Singapore with premium proteins, balanced nutrition, and freshly prepared home-style meals.
We also pay close attention to our vegetables to ensure they remain fresh, crunchy, and enjoyable, because we know texture is just as important as flavour 😊
Thank you once again for choosing U Family Tingkat. Your support motivates us to continue delivering nutritious, delicious, and family-friendly meals to homes across Singapore ❤️ Show less
The food was satisfactory for my parents generally. We were surprised when one dinner was missed out but the caterer's customer service was quick to respond and the service recovery was great.
Evian from U FAMILY TINGKAT responded to this review
Responded on 29th Jul 2026 10:10 AM
Thank you so much for your thoughtful review and recommendation. ❤️
We sincerely apologize again for the missed dinner. While we always strive to provide a smooth experience, we’re grateful for your understanding and patience when things ... Moredidn’t go as planned.
Thank you for recognizing our customer service team’s effort to make things right. It truly means a lot to us.
Most importantly, we’re happy to know that your parents enjoyed the meals overall. We appreciate your trust and will continue working hard to provide delicious home-style meals and dependable service to every family. 🥰 Show less
The rice can be pretty hard and dishes no gravy. Soups at times are salty and too much of fried food/processed food (e.g cheese tofu) I did indicate no seafood and 1 of the menu came ebi. Not for my liking unfortunately.
Evian from U FAMILY TINGKAT responded to this review
Responded on 19th Apr 2026 02:31 PM
Hi Wendy,
Thank you for your honest feedback — we really appreciate you sharing this with us.
We’re sorry to hear that the rice texture, soup taste and menu selection did not meet your expectations. We have shared your feedback with our ... Morekitchen team and will be making adjustments, especially to:
• Improve rice texture (softer)
• Reduce saltiness in soups
• Review menu balance to reduce fried/processed items
We also apologise for the seafood item served despite your preference — we will take extra care to prevent this from happening again.
We take every review seriously and are continuously working to improve. If you’re open to it, please feel free to reach out to us directly so we can better assist you.
Evian from U FAMILY TINGKAT responded to this review
Responded on 14th Apr 2026 09:05 PM
Hi Mr Aslim 😊
Thank you for your honest feedback and continued support — we really appreciate it 🙏
We understand your point about the bento set, and we truly value your suggestion. Our bento is designed to be a more convenient option ... Morefor individual meals, but we also understand that some customers may prefer our regular tingkat meals for better variety and value.
We’ll continue working on improving both taste and value, and your feedback definitely helps us do better 💛
If you do order again, feel free to try our tingkat meals again — we’d love to take better care of your daily meals 😊
Evian from U FAMILY TINGKAT responded to this review
Responded on 14th Apr 2026 09:05 PM
Hi Mr Aslim 😊
Thank you for your honest feedback and continued support — we really appreciate it 🙏
We understand your point about the bento set, and we truly value your suggestion. Our bento is designed to be a more convenient option ... Morefor individual meals, but we also understand that some customers may prefer our regular tingkat meals for better variety and value.
We’ll continue working on improving both taste and value, and your feedback definitely helps us do better 💛
If you do order again, feel free to try our tingkat meals again — we’d love to take better care of your daily meals 😊
Evian from U FAMILY TINGKAT responded to this review
Responded on 14th Apr 2026 08:58 PM
Hi Mr Tan 😊
Thank you so much for your kind review and for giving us a try for the first time — we truly appreciate it 🙏
We’re really glad to hear that you enjoyed the meat dishes! And thank you as well for sharing about the ... Morevegetables being a little hard and the fish being slightly salty — your feedback means a lot to us.
For elderly, we actually do have a “softer cooking” special request, so the food can be prepared softer and easier to chew for your father. We’ll also take note on the fish seasoning and continue to improve 🙏
If you do continue with us, feel free to let us know and we’ll be happy to take care of these preferences for you 💛
Very friendly & good customer service. When feedback that vegetable portion was a bit small, they acted on it & gave a bigger portion the next round. Overall food was good, especially the soup. They are mostly tasty.
Evian from U FAMILY TINGKAT responded to this review
Responded on 30th Apr 2026 10:44 AM
Hi Ms Janice Lim,
Thank you so much for taking the time to share your experience with us 🙏
We’re really happy to hear that you enjoyed the meals, especially the soup — it means a lot to us because we always aim to cook something that ... Morefeels comforting and suitable for everyday family meals.
We also truly appreciate your feedback on the vegetable portion. Your feedback is very important to us, and we’re glad we could respond quickly and improve it for you. This is something we always strive to do — listen, adjust, and take better care of our customers.
At U Family Tingkat, we believe that food is not just about eating, but about taking care of the people you love. We’re really grateful for your support and trust in us.
Hope to continue serving you and your family again soon 😊
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