U FAMILY TINGKAT

Thank you so much for your thoughtful review and recommendation. ❤️

We sincerely apologize again for the missed dinner. While we always strive to provide a smooth experience, we’re grateful for your understanding and patience when things didn’t go as planned.

Thank you for recognizing our customer service team’s effort to make things right. It truly means a lot to us.

Most importantly, we’re happy to know that your parents enjoyed the meals overall. We appreciate your trust and will continue working hard to provide delicious home-style meals and dependable service to every family. 🥰

Hi Wendy,

Thank you for your honest feedback — we really appreciate you sharing this with us.

We’re sorry to hear that the rice texture, soup taste and menu selection did not meet your expectations. We have shared your feedback with our kitchen team and will be making adjustments, especially to:
• Improve rice texture (softer)
• Reduce saltiness in soups
• Review menu balance to reduce fried/processed items

We also apologise for the seafood item served despite your preference — we will take extra care to prevent this from happening again.

We take every review seriously and are continuously working to improve. If you’re open to it, please feel free to reach out to us directly so we can better assist you.

Thank you again for your feedback 💛

Hi Mr Tan 😊

Thank you so much for your kind review and for giving us a try for the first time — we truly appreciate it 🙏

We’re really glad to hear that you enjoyed the meat dishes! And thank you as well for sharing about the vegetables being a little hard and the fish being slightly salty — your feedback means a lot to us.

For elderly, we actually do have a “softer cooking” special request, so the food can be prepared softer and easier to chew for your father. We’ll also take note on the fish seasoning and continue to improve 🙏

If you do continue with us, feel free to let us know and we’ll be happy to take care of these preferences for you 💛

Thank you once again for your support!

Hi Mr Aslim 😊

Thank you for your honest feedback and continued support — we really appreciate it 🙏

We understand your point about the bento set, and we truly value your suggestion. Our bento is designed to be a more convenient option for individual meals, but we also understand that some customers may prefer our regular tingkat meals for better variety and value.

We’ll continue working on improving both taste and value, and your feedback definitely helps us do better 💛

If you do order again, feel free to try our tingkat meals again — we’d love to take better care of your daily meals 😊

Thank you once again!

Hi Mr Aslim 😊

Thank you for your honest feedback and continued support — we really appreciate it 🙏

We understand your point about the bento set, and we truly value your suggestion. Our bento is designed to be a more convenient option for individual meals, but we also understand that some customers may prefer our regular tingkat meals for better variety and value.

We’ll continue working on improving both taste and value, and your feedback definitely helps us do better 💛

If you do order again, feel free to try our tingkat meals again — we’d love to take better care of your daily meals 😊

Thank you once again!

Hi Ms Janice Lim,

Thank you so much for taking the time to share your experience with us 🙏

We’re really happy to hear that you enjoyed the meals, especially the soup — it means a lot to us because we always aim to cook something that feels comforting and suitable for everyday family meals.

We also truly appreciate your feedback on the vegetable portion. Your feedback is very important to us, and we’re glad we could respond quickly and improve it for you. This is something we always strive to do — listen, adjust, and take better care of our customers.

At U Family Tingkat, we believe that food is not just about eating, but about taking care of the people you love. We’re really grateful for your support and trust in us.

Hope to continue serving you and your family again soon 😊

Warm regards,
U Family Tingkat Team

Hi CHAN YING XIAN,

Thank you so much for taking the time to share your experience with us — we really appreciate your honest feedback 🙏

We’re glad to hear that our service met your expectations, and at the same time, we truly take your comments on portion size and menu variety to heart. For many of our customers (especially smaller households or elderly), we try to keep portions balanced to avoid food wastage, but we completely understand that everyone’s appetite and expectations can be different. We’ll definitely review how we can improve this better.

Regarding menu variety, our menus are on a rotating cycle, but your feedback is a good reminder for us to keep things more interesting and less repetitive — thank you for pointing this out.

For delivery timing, we aim to keep it as consistent as possible, but slight variations can happen due to route planning across different areas. That said, we understand how important timing is for meals, and we’ll continue working on improving this stability.

Thank you again for your feedback — it really helps us do better. If you ever decide to give us another try, we’d be more than happy to take extra care of your preferences 😊

Warmly,
U Family Tingkat

Thank you for your thoughtful review and for trusting us with your mum’s meals ❤️

We’re glad to hear that the portion is manageable and the food is elderly-friendly, especially the softer dishes and soups 😊

At U Family Tingkat, we specialise in elderly-friendly tingkat meals in Singapore, with options for softer textures, balanced nutrition, and daily warm deliveries, so families can have peace of mind even when they are busy.

Many of our customers order for their parents who are staying alone, just like you, not because they can’t cook, but because they want to make sure their loved ones are eating properly every day ❤️

Thank you for choosing us, and we’ll continue to serve your family with care 🙏

Hi Dr Susie,

Thank you so much for your kind review and for giving us a try 🙏

We’re really glad to hear that you enjoyed the variety of dishes and flavours — that’s something we put a lot of effort into, so families won’t feel bored even with regular meals 😊

At U Family Tingkat, we aim to provide home-style, balanced meals that are suitable for daily eating, especially for busy individuals and families who just want a warm, reliable meal without the hassle.

Thank you once again for your support, and we truly appreciate your recommendation 💛
We’ll continue doing our best to serve you better!

Hi Mrs Chan,

Thank you so much for this thoughtful and heartwarming review — it truly means a lot to us.

We’re really happy to know that our meals have made your daily routine a little easier. That “peace of mind” you mentioned is actually exactly what we hope to give every family — knowing there’s always a warm, balanced, home-style meal ready at the end of a long day.

It’s also very encouraging to hear that you enjoy the variety and that even the kids are eating well — that’s something we always care a lot about when planning our menu. We try our best to keep our meals less oily, less salty, and suitable for everyday family dining without it feeling repetitive.

Thank you again for trusting us with your meals. We’ll continue doing our best to serve you and your family consistently 🙏
Really appreciate your recommendation as well 💛

Warmly,
U Family Tingkat

Thank you Ms Jenny for your kind review and continued support 😊

We’re really happy to hear that our meals bring a little comforting home-cooked feeling to your evenings. That’s exactly what we hope to do for our customers.

We also truly appreciate your feedback about having more spicy meat or vegetables dishes for variety, we will definitely take this into consideration when planning our menu.

Thank you again for your support and recommendation. It means a lot to our team 🙏